Job Description
Job Description
KLC Consulting, Inc.
Requirement for: Computer Technologies Technician– Tallahassee, FL
Contact: Maggie Manning: 850-270-9732, MManning@klcinc.us
Client: Florida Department of Corrections, Carlton Building at 501 South Calhoun Street and 315 South Calhoun Street, Tallahassee, Florida
Due Date: April 14, 2026 by 10am EST
Term Through June 30, 2025 (376 hours), with a possible one (1) year renewal term
The Department's OIT is seeking the services of an experienced Client Technologies Technician under the working job title of Personal Computer (PC) Support Technician.
LOCATION: The work shall be conducted on-site with the Department's OIT at the Carlton Building at 501 South Calhoun Street and 315 South Calhoun Street, Tallahassee, Florida
SCOPE OF WORK/JOB CHARACTERISTICS: The PC Support Technician will serve as the principal line of communication for the project team. The duties and responsibilities of this position are as follows:
· Configure and install software for IT user desktops and laptops;
· Perform software installations and rollout of new software packages, upgrades, and new desktops
· hardware;
· Maintain desktop software and hardware;
· Support the mobile workforce;
· Provide Tier 2 support to IT users for basic software and hardware of end-user computing and desktop-based Local Area Network (LAN) systems;
· Troubleshoot problems using scripts and checklists as guides;
· Escalate to Tier 3 support technical support;
· Documents problems and resolutions;
· Perform end-user training, as required;
· Provide quality customer service;
· Participate in the testing and evaluation of new desktop packages; and
· Implement prototypes to validate technical requirements and vendor specifications.
NOTE: The Help Desk is open 24 hours a day, 7 days a week; therefore, shift start times and durations may vary each week, and holiday coverage may be required.
NOTE: Any successful Candidate with access to the Department's network is required to complete the Department's Security Awareness Training within 30 calendar days of hire.
NOTE: In addition to the above list, the selected Candidates must successfully complete a Level II Background Check.
Submissions Must Include
1. Candidate Resume(s) Include relevant experience, certifications, education, etc. related to the services requested in the Scope of Services.
2. Knowledge, Skills, and Abilities Matrix
3. References
4. Exhibit E - Resume Self-Certification Form
5. All selected candidates are required to complete the Department's Security Awareness Training within 30 calendar days of hire.
6. All selected Candidates must successfully complete a Level II Background Check.
Must Complete the following Education, Experience, and Skills Matrices
Education
Degree / Date of Graduation
University / School
A bachelor’s degree from an accredited college or university in Computer Science, Information Systems, or other related field,
Equivalent Experience
Years of Experience
Or four (4) years of equivalent work experience is required. Relevant experience may be substituted for education on a year-for-year basis when applicable.
Required Experience, Skills, and/or Knowledge
Years of Experience
Year Skills Last Used
Two (2) or more years of experience in the provision of Tier 2 customer support for desktop computers, printers, scanners, etc.;
Experience installing, troubleshooting, and supporting desktop applications and operating systems (OS), including, but not limited to, Windows OS, Office, Outlook, and Internet Explorer; and
Experience installing and troubleshooting computer hardware and software, including, but not limited to, PCs, printers, and peripherals in both a network and standalone environment.
Preferred Qualifications
Years of Experience
Year Skills Last Used
Experience solving computer problems over the phone and troubleshooting PC and peripheral-related problems;
Knowledge of Transmission Control Protocol/Internet Protocol (TCP/IP);
Experience with installing and troubleshooting 3270 emulation software;
Experience installing, diagnosing, and repairing hardware to include, but not be limited to, hard drives, Random Access Memory (RAM), processors, Compact Disc Rewritable (CD-RW), Digital Versatile Disk Rewritable (DVD-RW), multimedia kits, and other peripherals;
Experience using imaging software for deploying desktop PCs;
Experience providing Voice Over Internet protocol (VoIP) phone support and Virtual Private Network (VPN) client support;
Experience working for a criminal justice agency;
Knowledge of IT standards in a criminal justice environment; and
Experience supporting end users in a criminal justice environment.