Job Description
Job Description
ABOUT USG AND OUR DIGITAL CUSTOMER EXPERIENCE JOURNEY
Capability transformation
USG is evolving its digital customer experience and translating the objective of being easiest to do business with into a sustainable technology roadmap. The digital transformation includes upgrading our technology stack and augmenting our teams, developing new digital platforms, and integrating a best-in-class eCommerce operating model to deliver exceptional customer experience from design planning to order delivery. The digital services are based on to be improved data and process models and will be provided for all our customers in the US, Canada, and LATAM.
ROLE SUMMARY
QA Engineer will play a critical role in ensuring the quality and performance of technology solutions. This role will be responsible for designing and executing test plans working with product owners, identifying and reporting bugs, and collaborating with development team to resolve issues. The ideal candidate will have a strong background in software testing, excellent problem-solving skills, test automation mindset, and a keen eye for detail.
USG offers a hybrid workplace. The office location is Chicago, IL. Minimal travel may be required.
DEFINITION OF THE TEAM
The Marketing and Loyalty team operates within a product-platform model, which emphasizes cross-functional collaboration and end-to-end ownership of deliverables. In this model, product teams are responsible for developing and delivering a specific product or feature, from ideation to launch and beyond. These teams are composed of individuals with diverse skill sets, including business and IT expertise, who work together to achieve a common goal.
The Marketing and Loyalty team is dedicated to delivering superior digital marketing experience and driving customer retention and loyalty. By integrating business and IT expertise, the team manages marketing content, web landing pages, product search features, personalized marketing campaigns, customer data, and more. In this agile environment, the team works cohesively, guided by a Product Owner and a Tech Lead, to ensure seamless execution and continuous improvement.
What makes this team effective is its ability to work collaboratively and take ownership of deliverables. Each member of the team has a specific role to play, but they all share a common goal and work together to achieve it. The team's structure fosters innovation, agility, and accountability, making it a pivotal part of the company's digital transformation journey.
KEY RESPONSIBILITIES
- Design, develop, and execute comprehensive test plans and test cases for new and existing software features.
- Perform manual and automated testing to identify, document, and track defects and inconsistencies.
- Analyze, review, and modify test cases/plans to ensure quality control guidelines are met
- Conduct regression testing to ensure that new code changes do not adversely affect existing functionality.
- Develop and maintain automated test scripts using frameworks such as Cypress and Playwright
- Monitor and analyze test results, and provide detailed reports on testing progress, coverage, and quality metrics.
- Ensure compliance with quality standards and best practices throughout the software development lifecycle.
- Continuously improve testing processes and methodologies to enhance the efficiency and effectiveness of testing efforts.
- Collaborate with product team and development team to understand requirements, clarify ambiguities, and ensure test coverage
- Lead all aspects of testing from beginning to end, ensuring quality delivery and adherence to quality standards.
- Stay up-to-date with industry trends and emerging technologies to ensure the adoption of best practices in software testing.
*Midpoint may be adjusted based on the skills and qualifications of the selected candidate.
KEY QUALIFICATIONS
Education and Experience
- Bachelor’s degree in Computer Science, Information Technology, or a related field
- 10+ years of experience as QA Engineer or similar role in software testing
Required Skills
- Strong understanding of software testing methodologies, tools and processes
- Experience with manual and automated testing, including writing and executing test cases
- Proficiency in test automation tools such as Cypress and Playwright, or similar frameworks
- Excellent communication and teamwork skills
- Ability to work independently and manage multiple tasks simultaneously
- Experience working in customer experience application landscape
- Experience working in Agile/Scrum methodologies and environments
Preferred Skills
- Understanding of Content Management Systems (CMS) & Search engines
- Experience in website performance testing with tools like Datadog
- Knowledge of continuous integration and continuous deployment (CI/CD) pipelines
Rate of pay may be adjusted based on the qualifications and experience of the candidate.
USG employees enjoy a number of benefit options for themselves and their families. These include two medical insurance options, as well as vision and dental coverage. The cost of these optional programs varies based on coverage level - employees generally pay 25% of the monthly premium cost, USG pays the rest. These coverage options are offered on the first day of employment with no waiting period.
Additionally, USG employees enjoy both a 401(k) Investment Plan with company match and a pension plan. Beyond these main features, employees may also choose from a number of additional programs like life insurance, accident insurance, legal insurance, even pet insurance, just to name a few. USG also offers Quarterly (hourly) / Annual (salary) bonus potential for all employees based on performance metrics tied to safety, quality, and productivity. USG also provides employees with paid time off and paid holidays.
Since 1902, Chicago-based USG has been a leader in producing innovative, award-winning products and systems to build everything from major commercial developments and residential housing to home improvements. USG's employees are committed to the highest levels of customer satisfaction and quality in everything we do. Our steadfast commitment to the company's core business values – innovation, quality, integrity, service, diversity, efficiency and safety – have helped us become the company we are today.
EOE including disability/veteran