Onsite IT Support Engineer - End User Support & Smart Hands

Job Description

Onsite IT Support Engineer – End User Support & Smart Hands

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We are looking for an experienced Onsite IT Support Engineer to provide end-user support and smart hands/eyes services.

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Locations: Longmont, CO

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Contract: October 5, 2026 – April 1, 2027

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Schedule: Monday–Friday, 11:00 AM–8:00 PM local time; occasional Saturday, 8:00 AM–5:00 PM

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Key Responsibilities:

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• Provide onsite desktop/end-user technical support.

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• Troubleshoot hardware, software, network, and connectivity issues.

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• Perform smart hands/eyes activities, including equipment installation, replacement, cabling, and basic troubleshooting.

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• Support IT equipment and peripherals such as laptops, desktops, printers, monitors, and network devices.

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• Document incidents, service requests, and activities in the ticketing system.

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• Coordinate with remote IT teams for issue resolution.

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Requirements:

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• 2+ years of onsite/desktop/field IT support experience.

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• Strong troubleshooting and communication skills.

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• Hands-on experience with hardware, Windows, peripherals, and basic networking.

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• Ability to work independently at a client site.

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• Relevant IT certifications are a plus.

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