Job Description
Job Description
Technical Support Specialist
Location:: Addison, TX (Fully Onsite)
Pay 25/hr w2 with full medical, vision, and dental. No sponsorship is offered at this time.
12+ month contract
Key Responsibilities:
- Provide technical support for desktops, laptops, peripherals, and software.
- Upgrade Windows from Windows 10 to Windows 11.
- Perform hardware replacements and upgrades including RAM, keyboards, displays, etc.
- User account maintenance via Active Directory.
- Troubleshoot user issues with accessing external websites and systems.
- Assist with setup, relocation, and IT equipment, including monitors, computers.
- Document issues, resolutions, and IT procedures in a clear and organized manner.
- Set up and maintain clean, organized, and fully functional workstations (monitor(s), docking station, cabling, peripherals, etc.) for new and existing users.
- Monitor and track IT inventory and supplies (keyboards, mice, cables, adapters, toner, etc.) to help ensure availability and avoid shortages.
Requirements:
- Experience in a technical support or helpdesk role.
- Strong working knowledge of Windows 10/11, Microsoft Office, and PC hardware.
- Experience with account administration via Active Directory.
- Ability to diagnose and repair common hardware issues on laptops and desktops.
- Experience with networked printers and multifunction devices, including setup, troubleshooting, and basic maintenance.
- Ability to lift up to 40 pounds and assist with physical office/IT equipment moves.
- Basic understanding of the OSI model.
- Pass a background check and drug test before starting.
Company DescriptionWho We Are
GTN is the leader in technical staffing, leveraging innovation to drive next-generation recruiting to Fortune 2000 companies.
What We Do
We provide Scalable Technical Staffing solutions encompassing SOW, staff augmentation, and direct hire placement for Fortune 2000 companies, with niche service offerings in Cyber Security, Digital, Field Services, and Professional Services. Our recruiting teams are specialized, certified, and have endured rigorous technical boot camps and ongoing required educational courses and meetups.
What Proof We Have
We have experience in scalable IT Staffing since the year 2000. Our IT experts have helped Fortune 2000 corporations embrace the cybersecurity and digital space, with many of our experts remaining on contract with clients for 8+ years. Our staffing experts have been engaged to speak at cybersecurity conferences, and our teams are certified and specialize in divisions focused around cyber, digital, field, and professional services.
Why People Want It
Our value
Company Description
Who We Are\r\nGTN is the leader in technical staffing, leveraging innovation to drive next-generation recruiting to Fortune 2000 companies.\r\n\r\nWhat We Do\r\nWe provide Scalable Technical Staffing solutions encompassing SOW, staff augmentation, and direct hire placement for Fortune 2000 companies, with niche service offerings in Cyber Security, Digital, Field Services, and Professional Services. Our recruiting teams are specialized, certified, and have endured rigorous technical boot camps and ongoing required educational courses and meetups.\r\n\r\nWhat Proof We Have\r\nWe have experience in scalable IT Staffing since the year 2000. Our IT experts have helped Fortune 2000 corporations embrace the cybersecurity and digital space, with many of our experts remaining on contract with clients for 8+ years. Our staffing experts have been engaged to speak at cybersecurity conferences, and our teams are certified and specialize in divisions focused around cyber, digital, field, and professional services.\r\n\r\nWhy People Want It\r\nOur value