Verification Specialist
Job Description
Job Description
Title: Verification Specialist (Attendance Verification Specialist)
Location: Milwaukee County, Wisconsin (Openings at our South, West, and North sites in Milwaukee County)
Make sure clients get credit for the work they do. The Verification Specialist checks every client activity log against State documentation rules, confirms the hours, and records them so the right payment reaches the right family on time.
How we serve
? Whole family. When a parent goes to work, the whole household feels it. We look at the full picture (children, child care, housing, transportation, well-being) and plan with the family, not just the person on the caseload.
? Abundance mindset. Every family brings strengths: skills, support networks, and determination. We build on what is already there, and we treat every setback as a next step, never a final word.
? In person, with dignity. Our doors are open Monday through Friday, 8 a.m. to 5 p.m. Clients are welcomed onsite and treated as partners in their own progress.
? Results that last. We measure success by jobs kept, wages grown, and families made stronger, and we use what we learn to keep improving.
What you'll do
? Review activity logs and the proof attached, and follow up on anything missing.
? Confirm hours against each client's plan and enter them in the State system.
? Run the monthly review workbook that flags cases for case managers.
? Back up the front desk, welcoming clients and routing calls, and help with scanning documents to the electronic case file.
? Spot problems early so clients can fix them before a payment is affected.
You'll thrive here if
? A strong fit for people from data entry, data analysis, QA, auditing, or operations backgrounds. If you like rules-based work, spreadsheets, and getting it exactly right, you will be good at this, and it matters to real families.
? You are friendly and steady when you step up to the front desk.
? No case management experience needed.
What you bring
? High school diploma required; associate's or bachelor's degree preferred.
? Experience in data entry, records review, benefits administration, or administrative work.
? Accuracy with numbers and dates; strong Excel skills, including macro-enabled workbooks.
Why America Works
For four decades, America Works has helped people move from public assistance into lasting jobs, because work brings dignity, independence, and opportunity to the whole family. America Works of Wisconsin, Inc. (AWWI) delivers the Wisconsin Works (W-2) program in Milwaukee County through a Whole-Family Approach, serving the entire household, not just one person. In 2027, we grow to serve the North, South, and West regions of the county. We test new ideas, measure what works, and change what doesn't, and we invest in our people the same way we invest in the families we serve.
? Medical, dental, and vision insurance, paid pre-tax
? 401(k) with employer matching after one year
? Paid, structured training: you will learn the program, the systems, and our way of serving with us
America Works of Wisconsin, Inc. is an equal opportunity employer. We welcome applicants from every background, culture, and work history