Job Description
Digital Agency is seeking a Project Director with agency experience across luxury clients, ideally some experience in the beauty space. This role combines senior client partnership with hands-on program leadership. You will serve as the day-to-day point of contact for assigned clients, oversee planning, resourcing, and financial performance, and manage a team of project and program managers.
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Key Responsibilities
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Client Partnership
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- Act as the primary day-to-day contact for assigned clients, building direct, trusted relationships with their stakeholders.
- Lead conversations on program status, priorities, and trade-offs, with the confidence to deliver both good news and difficult news.
- Translate client goals and feedback into clear internal direction, and represent the agency’s perspective with conviction.
- Identify risks, blockers, and growth opportunities early, and present solutions alongside them.
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Program Leadership
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- Convert business objectives into work plans, briefs, milestones, and KPIs.
- Coordinate integrated workflows across strategy, creative, and media for launches, seasonal campaigns, and property or brand marketing programs.
- Run structured reviews and approval cadences so that decisions are always clear.
- Maintain dashboards, documentation, and reporting as the single source of truth for clients and internal teams.
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Team Management
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- Manage, coach, and develop project and program managers, setting clear expectations and standards.
- Assign PMs to accounts based on skills, experience, and capacity.
- Review PM work for quality, consistency, and margin health, and support escalations as needed.
- Contribute to hiring, onboarding, performance reviews, and growth planning for the PM team.
- Develop shared templates and best practices to keep programs consistent.
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Resourcing & Operations
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- Schedule and resource creative work across internal staff and freelance vendors.
- Maintain accurate resourcing, task, and deliverable status in Workfront.
- Own budgets, SOWs, forecasts, and margin performance for your programs, and oversee the same across your PMs’ accounts.
- Partner with Finance, Resource Management, and Account Leads to optimize staffing and keep burn predictable.
- Continuously improve workflows and processes to reduce cycle time and rework.
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Measures of Success
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- Clients view you as a single, reliable owner who anticipates their needs.
- PMs are supported, accountable, and developing in their roles.
- Teams work with clear priorities, sustainable capacity, and efficient handoffs.
- Programs show reduced rework, faster cycle times, and controlled delivery costs.
- Accounts grow through disciplined scope management and earned client trust.
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Experience
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- 7 to 10 years of program or project management experience. MUST have substantial agency experience.
- Experience managing or mentoring PMs or other team members, formally or informally.
- Demonstrated history of owning client relationships directly rather than executing against a brief handed down by others.
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Skills
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Client & Stakeholder Management
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- Confident, clear communication with senior client and internal stakeholders
- Strong sense of brand, taste, and consumer audience
- Comfort navigating trade-offs and difficult conversations
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Program & Delivery
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- End-to-end management of integrated marketing programs
- Ability to turn ambiguous objectives into clear, executable plans
- Experience coordinating external vendors and cross-agency partners
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Financial & Operational
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- Budget, forecast, and profitability management
- Resourcing across internal creative teams and freelancers
- Process and template development
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Leadership
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- Coaching, mentoring, and performance management
- Ability to set standards and hold a team accountable
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