Job Description
Job Description
We are a growing managed services company looking for an EXPERIENCED System Admin to assist with ticket escalations and project work. If you want your voice and ideas to be heard, have a desire to learn, grow and further your career, NWCR is the place you want to be! We take pride in our positive work place and tight knit team of individuals that are low drama and high results. If you feel like you would enjoy this change in company politics and a friendly work environment, read on.
Your role, as Systems Administrator at Net Works Consulting Resources, is to provide expert advice in a wide variety of technologies and knows when and how to implement them in small business environments. The Systems Administrator focuses on ensuring the best possible experience for the customer. The System Administrator has a voice with the client and is expected provide expert guidance with best-fit solutions that help the client reach their business goals.
Purpose of Job:
To provide our clients with expert consulting through solution design, implementation and support to ensure peace of mind for the client. Be a stellar team player and make sure that we have happy clients
Job Responsibilities:
• Build a professional rapport with clients
• Client on-boarding and off-boarding
• Creating proposals and project plans for new solutions to address client needs
• Management and Support of SMB network and system architecture
• Utilize our PSA and MSP tools to directly manage and support clients
o Troubleshooting and Support for tickets escalated from the Service Desk
• Collaboration with peers
• Creation of design documents and thorough documentation of solutions for information sharing, team involvement and service desk support
• Efficiently communicate support ticket and project task status to management and peers
Required Skills and Attributes:
• High level of interpersonal communication skills when dealing with team or client.
• Positive attitude with a team mindset when attacking issues
• Proficient to expert abilities in Window Server & Client Operating Systems in production networking environments, to date. Server 2012-2019
• Familiar to Expert in Office 365 & Azure.
• Proficient to expert abilities (5+ years) in MS Exchange 2013 - 2019
• Proficient to expert abilities (5+ years) in Active Directory (Parent and Child Domains GPOs, GPPs), DNS, Security, PowerShell, Network Design, DFS, Folder Redirection, Roaming Profiles, Remote Desktop Services, VPN, Thin-Clients
• Proficient in Remote Desktop Services, Troubleshooting, Business Class Servers, Workstations, Notebooks, Firewalls, Switches, WAPs, routers, print and imaging devices and solutions, UPS, environmental management, data back-up/restoration.
• Familiar to Proficient in secure remote connectivity solutions, VPN, Private circuits, MPLS, RPC/HTTPS, SSL, SSL web certificates etc.
• Beginner to Expert in Virtualization, NAS, SAN, Fiber-channel, shared storage, blade chassis utilization
• Proficient in Managed Services concepts and technology, centralized management and monitoring. Experience with PSA and Remote Management and Monitoring (RMM) toolsets a plus (ConnectWise and LabTech)
• Familiar to Proficient in Disaster recovery planning and solutions
• Proficient in virus, malware, and end-point security technologies
• Familiar to Proficient with mobile device and messaging technologies
• Understanding of Cloud computing, SAAS, hosted systems
• Familiar with MS SQL
• Desire to work closely with peers, managers, and clients to elevate your business and technical acumen (which includes exchanging ideas, thoughts, peer-review, etc.)
• Ability to give and accept constructive criticism and guidance to and from peers, managers and sometimes clients.
• Provide potential solutions along with discovered or created problems - We value our team members input!
• Manage difficult professional social situations calmly and tactfully
• Committed to continue to train, educate peers, and have a desire to constantly find better, more efficient ways to bring value to yourself, peers, clients, and clients' IT systems
• Desire to learn
• Share knowledge through developing training or presenting to peers and clients.
Desired:
• Familiarity with ConnectWise PSA
• MCSE, MCITP and/or current Microsoft equivalent certifications and specializations in current versions of Windows Server
• Experience with WatchGuard and Cisco products
• VMware VCP, VCAP certification and specializations
\nCompany Description
Experience how it feels to have a team that has your back and gives you the opportunity to grow and specialize without being siloed. If you have a desire to learn, grow and be part of something meaningful, NWCR is the place you want to be! We have a tight knit team of individuals that are low on drama, high results, and focused on doing what’s best for our family of clients.
Company Description
Experience how it feels to have a team that has your back and gives you the opportunity to grow and specialize without being siloed. If you have a desire to learn, grow and be part of something meaningful, NWCR is the place you want to be! We have a tight knit team of individuals that are low on drama, high results, and focused on doing what’s best for our family of clients.