Job Description
Job DescriptionThe role you’ve been looking for is here! Allstar Technologies is looking for a Tier 3 Voice Systems Administrator that is passionate about helping people, thrives when flexing between varied tasks, leverages a broad technical foundation, and enjoys evaluating new technologies. If you have project experience, possess exceptional troubleshooting skills, and prosper in a goal-oriented, fast-paced environment- this is the role for you!
As the Voice Systems Administrator for dedicated clients, you’ll lead essential elements of the service delivery that our clients praise. We provide software and cloud-based communication technologies for business and you’ll engage with our clients to deliver on our commitment to excellence. You’re responsible for implementing and programming software and cloud-based systems, managing projects, resolving support tickets, and training users to ensure smooth adoption and performance. This is an integral role, working closely with other team members for comprehensive service delivery.
But how will you keep up with all there is to know in the evolving world of software and cloud-based communication technologies? We provide continuous training opportunities and team support, and there are multiple opportunities for growth, training, and specialization. The experience gained is significant!
WHAT YOU WILL BE DOING
- Presales engineering support for software and cloud-based communications systems and integrations
- Onboarding new customers including project scheduling, communications, programming, and deployment
- Program and configure software and cloud-based systems, including call flows, auto attendants, and integrations with other communication tools
- Manage projects from planning through deployment, ensuring timelines, budgets, and quality standards are met
- Train customer end users and admins
- Technical support for software and cloud-based communication systems