Job Description
Job DescriptionSalary: $65000 - $80,000
ORGANIZATIONAL BACKGROUND
Established in August 2016, Basecamp Consulting and Solutions is a dynamic Information Technology (IT) consulting firm committed to delivering results for our clients. Specializing in next-generation IT and digital transformation solutions, Basecamp Consulting and Solutions is dedicated to helping clients achieve success through trust, innovation, quality work, and a steadfast commitment to results.
At Basecamp, we believe in the power of emerging technologies to propel our clients toward their goals. Our focus lies in business and IT modernization, utilizing Cloud solutions, cybersecurity, and cutting-edge application development. We pride ourselves on a team of talented professionals who are passionate about supporting our clients on their journey towards innovative outcomes.
Basecamp Consulting and Solutions is dedicated to pushing the boundaries of IT consulting and we are equally committed to embodying these principles in every facet of our work.
POSITION OVERVIEW
Reporting to the Lead Account Executive, the IT Support Specialist covers planning and delivery of customer support services including installation,troubleshooting, user assistance, and training. Functions may include diagnosing and resolving problemsin response to customer reported incidents, planning and analysis of work processes, researching and
reporting trends and patterns of problems, developing training materials and performing computing/information system training sessions, developing and maintaining problem tracking databases, installing, troubleshooting, and maintaining hardware and software, performing backup and recovery operations, consulting with users to identify needs and requirements, conducting feasibility studies and trade-off analyses, preparing business cases, and ensuring the rigorous application of information security policies, principles, and practices. May be required to support the eProcurement system(s).
REQUIRED QUALIFICATIONS
- Six (6) years of progressive experience in the field of InformationProcessing, three (3) of which are specialized in Information Processing and involve a range of hardware/software solutions, two (2) of which are concentrated, hand-on experience in installing, diagnosing problems, and training customers in the use of software and hardware.
- Active DoD Secret Clearance
PREFERRED EXPERIENCE
- Deployment of reports and dashboards within MS Power BI Developing solutions within the M365 Power Platform: Power Automate, PowerApps and Power BI to be hosted within SharePoint Online.
- Application programming interfaces (APIs) in order to support Low-Code/No-Code Development Platform models within M365 and SharePoint Online.
remote work