Job Description
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- Type: 6 Months Contract.
- Pay Rate: $22/hr. on W2
- Hours of Operation: 8am-5pm Mon-Fri
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Job Duties/Responsibilities:
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• Identify, research, resolve technical issues for local and remote staff.
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• Become the subject matter expert for various software applications and end point configurations for the business.
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• Conduct routine equipment servicing out in the field.
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• Perform on-site activities, related to installation, repair, management and maintenance.
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• Manage and maintain onsite IT equipment by receiving, inventorying, imaging and deploying IT assets.
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• Track IT Assets and maintain updated information in the appropriate ITAM database.
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• Document, track, and monitor problems to ensure timely resolution within the established SLA’s of the business.
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• Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual and or job aids.
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• Escort vendors inside the data rooms and ensure changes, maintenance is documented, and all safety precautions have been followed.
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• Assist in maintaining and updating various software applications and desktops configurations to ensure compliance.
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• Work with other IT departments and vendors to resolve technical issues or implement new technologies for different lines of business.
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• Perform technology upgrades and refreshes.
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• Assist in tracking and completing tickets pertaining to application, network, and system issues.
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• Administer user accounts and permissions to various application, as well as client software.
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• Serve as technical liaison between program staff and IT.
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• Perform other duties as assigned by management.
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Education/Requirements:
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• High school diploma, GED, or equivalent combination of education, technical training or work experience considered in lieu of degree.
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• Minimum of 2-4 years of related IT experience.
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• A portion of time is normally spent performing individual tasks related to the unit or sub-unit.
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• Ability to communicate in an understandable, polite, and friendly manner, both written and verbal.
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• Strong organizational skills and ability to multi-task in a medium-size business environment.
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• Performs other duties as may be assigned by management.
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Physical Requirements:
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• Ability to sit for up to 80% of time
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• Ability to lift up to 40 pounds required
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• Travel may be required as needed.