Associate Systems Administrator, PC Support & Deployment
Technology
Job Description
Job Description
About the Company
A global leader in industrial robotics, CNC systems, and factory automation, with its North American operations in Southeast Michigan.
About the Role
This person installs, deploys, and troubleshoots the company’s standard PC hardware and software. They work with end users every day on hardware, software, and network problems, and they handle helpdesk calls, conference room AV, and phone support.
Responsibilities
- Install, deploy, move, configure, repair, and audit PCs, workstations, printers, phones, smartphones, and other technology
- Troubleshoot hardware and software problems, bringing in vendors or other team members when needed
- Answer and track helpdesk calls
- Support audio video conference rooms and telephones
- Keep PC audit records and track software licensing
- Follow operational procedures and keep documentation up to date
- Teach training classes as needed
Qualifications
- Associate degree in business, electronics, data processing, or computer science, or equivalent relevant experience (BS/BA preferred)
- 3+ years troubleshooting Windows and Microsoft products, including Office and operating systems
- Able to install, configure, troubleshoot, and support PC hardware and software
- Troubleshooting knowledge of printers, conference room equipment, and computer hardware
- Working knowledge of general office communication wiring
- Strong verbal, written, and interpersonal skills
- Able to handle interruptions and prioritize
- UNIX knowledge is a plus
- Able to lift up to 50 lbs and reach workspaces under desks, in ceilings, and in closets
- Occasional overtime and travel to remote sites and seminars