Job Description
Client Overview
Our client is a leading real estate company seeking an experienced Senior IT Support Engineer to provide advanced technical support within a fast-paced, professional corporate environment. The ideal candidate will have experience working in financial services, law firms, or commercial real estate organizations.\n
\n
Salary/Hourly Rate
$110k - $120k\n
\n
Position Overview
The Senior IT Support Engineer will provide advanced technical support across desktop, endpoint, mobile device, and enterprise application environments. This position requires a technically strong professional who can independently diagnose and resolve complex IT issues, manage escalations, and provide high-quality support to end users and senior leadership.\n
\n
\nThe ideal candidate will bring strong Windows and Apple troubleshooting experience, a background in professional corporate environments, and a demonstrated history of longevity with previous employers.\n
\n
\nThis position is fully onsite, 5 days per week, with no flexibility for remote work.\n
\n
Responsibilities Of The Senior IT Support Engineer
\n
- \n
- Provide advanced L2/L3 technical support for end users and senior leadership.
- Troubleshoot complex hardware, software, operating system, endpoint, and application issues.
- Support Windows 11, Microsoft 365, Outlook, Teams, Zoom, and other enterprise applications.
- Configure, maintain, and troubleshoot laptops, desktops, iPhones, and iPads.
- Diagnose and resolve escalated technical issues requiring advanced troubleshooting and root-cause analysis.
- Provide hands-on support for Apple iOS devices, including device configuration, connectivity, and application issues.
- Support mobile device management, endpoint configurations, and security policies.
- Collaborate with internal IT teams to resolve complex technical problems and improve support processes.
- Provide responsive and professional technical support to executive and VIP users as needed.
- Maintain accurate documentation of technical issues, configurations, and resolutions.
- Perform proactive maintenance, software updates, and endpoint troubleshooting.
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
Required Experience/Skills For The Senior IT Support Engineer
\n
- \n
- 5+ years of professional IT support experience, including advanced L2/L3 troubleshooting.
- Experience working within financial services, law firms, or commercial real estate organizations.
- Strong hands-on experience with Windows 11, Microsoft 365, Outlook, Teams, and Zoom.
- Strong experience supporting Apple iPhones, iPads, and iOS environments.
- Advanced hardware, software, endpoint, and mobile device troubleshooting capabilities.
- Experience independently resolving complex technical escalations and performing root-cause analysis.
- Strong communication and interpersonal skills with a polished, professional demeanor.
- Ability to effectively support senior-level employees in a high-demand corporate environment.
- Demonstrated career stability and longevity with previous employers.
- Ability to work onsite in Midtown Manhattan 5 days per week without flexibility.
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
Preferred Experience/Skills For The Senior IT Support Engineer
\n
- \n
- Experience with Microsoft Intune, Jamf, or other Mobile Device Management (MDM) solutions.
- Previous experience supporting C-suite executives or VIP users.
- Experience with enterprise endpoint management, security configurations, and device deployment.
- Background supporting technology environments within large corporate organizations.
- Experience handling complex escalations requiring advanced technical troubleshooting.
\n
\n
\n
\n
\n
Education Requirements
\n
- \n
- Bachelor's degree required.
\n
Benefits
\n
- \n
- Comprehensive benefits package, including medical, dental, vision, retirement benefits, paid time off, and annual bonus eligibility.
\n