Enterprise Support Engineer II - Microsoft 365 / Entra ID / SaaS
Job Description
Job DescriptionOwn the Systems. Solve the Hard Problems. Make Support Better. ConnexPay
Remote – U.S. | Atlanta, GA | Dallas, TX
Full-Time
Ready to move beyond basic ticket resolution and take real ownership of the systems that keep a growing fintech company running?
ConnexPay is hiring an Enterprise Support Engineer II to own, administer, integrate, and improve our core business application environment—including Microsoft 365, Entra ID, Exchange Online, SharePoint/OneDrive, security tools, CRM, and SaaS applications.
You'll be the escalation point when an issue is too complex or urgent for Level I support, but this role goes well beyond troubleshooting. You'll identify recurring problems, automate manual processes, strengthen security and access controls, mentor Level I engineers, and partner directly with teams across the business.
If you enjoy figuring out why something keeps breaking—and then fixing it so it doesn't happen again, this role is built for you.
About ConnexPay:
ConnexPay is a global payments technology company transforming modern e-commerce by bringing PayIns and PayOuts together on a single platform.
Our technology supports B2B payment needs across industries including travel, ticketing, insurance, warranty, loyalty and rewards, media, and advertising.
We're building a culture where people have a voice, teams work collaboratively, and employees have the autonomy to solve problems and make an impact.
What You'll Own:
As an Enterprise Support Engineer II, you'll serve as a technical owner for key business systems and applications.
Responsibilities include:
- Own and support ConnexPay's enterprise business application portfolio
- Resolve complex configuration, access, identity, integration, and data issues
- Administer Microsoft 365
- Support Exchange Online
- Administer SharePoint Online and OneDrive
- Manage Microsoft Entra ID identity and access
- Handle user provisioning and deprovisioning
- Manage groups, permissions, and role-based access
- Configure and troubleshoot Conditional Access
- Support SSO integrations
- Maintain security and business application configurations
- Manage patching and system updates
- Support application licensing, renewals, and vendor relationships
- Be the Level II Escalation Point
When Level I can't solve it, you'll help take it across the finish line.
You'll:
- Troubleshoot complex escalated technical issues
- Diagnose the underlying cause rather than applying temporary fixes
- Determine what should be resolved directly versus returned as a coaching opportunity
- Mentor Level I engineers
- Transfer knowledge—not just ticket answers
- Improve troubleshooting standards and documentation
- Help strengthen overall support coverage and effectiveness
- Find the Root Cause
We don't want to solve the same ticket 50 times.
You'll analyze:
- Ticket trends
- Repeat incidents
- Employee feedback
- System behavior
- Application configuration
- Access issues
- Integration failures
Then you'll work to eliminate the root cause, automate repetitive work, and measure whether the solution actually improves resolution time.
Microsoft Administration & Security:
You'll work hands-on across Microsoft's enterprise ecosystem, including:
Microsoft 365
- Exchange Online
- SharePoint Online
- OneDrive
- Site provisioning
- Permissions
- Governance
Microsoft Entra ID
- User lifecycle management
- Groups
- Conditional Access
- SSO integrations
- Identity and access management
Microsoft Purview
- Data Loss Prevention (DLP)
- Retention policies
- Labeling policies
- Audit
- eDiscovery
Microsoft Defender
- Endpoint
- Office 365
- Identity
- Alert triage
- Endpoint onboarding
- Common threat remediation
- SaaS & CRM Administration
You'll also support business-critical SaaS applications from end to end.
Responsibilities include:
- User provisioning and deprovisioning
- Role and permission management
- SSO and identity integrations
- License management
- Configuration
- Vendor escalation
- Application troubleshooting
Experience administering HubSpot CRM or a comparable enterprise CRM is important, including:
- User and team management
- Permissions
- Business-system integrations
- Advanced application support
- Automation
If you're doing the same manual task repeatedly, we want you thinking about how to automate it.
Hands-on experience with:
- PowerShell
- Microsoft Graph
- Automated provisioning
- Configuration automation
- Workflow/process improvement
is highly valuable in this role.
Partner With the Business:
Strong technical skills are only part of what makes someone successful here.
You'll work directly with teams including:
- Sales
- Finance
- Marketing
- Engineering
You'll gather requirements from non-technical stakeholders, understand what they're trying to accomplish, and translate those needs into practical technical solutions.
You'll also help employees successfully adopt new applications, configurations, and processes through documentation, communication, and user enablement.
Required Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or related field
- 5+ years of technical support, systems engineering, or enterprise IT experience
- Hands-on Microsoft 365 administration
- Exchange Online experience
- SharePoint Online / OneDrive administration
- Hands-on Microsoft Entra ID administration
- Conditional Access and SSO experience
- Working knowledge of Microsoft Purview
- Working knowledge of Microsoft Defender
- HubSpot or comparable CRM administration/support experience
- Experience administering SaaS business applications
- User provisioning/deprovisioning experience
- Role and permission management experience
- SSO/identity integration experience
- PowerShell and/or Microsoft Graph automation experience
- Experience with ticketing systems
- Strong troubleshooting and root-cause analysis skills
- Excellent written and verbal communication
- Ability to explain technical issues to non-technical colleagues
- Ability to work independently in a fast-moving environment
Preferred Experience:
Even better if you bring experience with:
- Microsoft Intune
- Device enrollment and endpoint management
- Compliance and configuration policies
- Application deployment
- Patch management
- Jira
- Jira Service Management
- Confluence
- Microsoft Azure infrastructure
- Virtual machines
- Networking and backups
- Zscaler ZIA/ZPA or similar zero-trust security platforms
- Finance, HR, and collaboration applications
- Regulated fintech, payments, or financial services environments
Relevant Microsoft certifications are also valued, including:
- Microsoft 365 Certified: Administrator Expert
- Microsoft Security Operations Analyst
- Related Microsoft security, identity, or Azure certifications
- Benefits & Perks
ConnexPay offers a competitive compensation and benefits package, including:
- Unlimited PTO
- 401(k) with company match and immediate eligibility
- Medical insurance
- Dental insurance
- Vision insurance
- Company-paid life insurance
- Company-paid AD&D insurance
- Flexible work location
- Remote work opportunities
- Autonomy and ownership
- Career advancement opportunities within a growing fintech company
Why ConnexPay?
This isn't a role where you'll spend your day resetting passwords and closing repetitive tickets.
You'll have the opportunity to own critical systems, solve complex technical problems, automate processes, improve security, mentor other engineers, and influence how enterprise IT operates as ConnexPay grows.
We're looking for someone who doesn't stop at:
“I fixed it.”
We want someone who asks:
“Why did it happen, and how do we keep it from happening again?”
Own the Platform. Solve the Root Cause. Raise the Standard.
Apply today to join ConnexPay as an Enterprise Support Engineer II.
ConnexPay is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other status protected by applicable federal, state, or local law