Manufacturing IT Support Engineer

Job Description

Manufacturing IT Support Engineer

Lansdale, PA | 8 - 12 years of experience

Job Description:

Technical/Functional Skills

• Interaction with Team members for knowledge sharing, knowledge transition and issue resolution

• Stakeholder management, share regular updates and assist in preparing operational reports

• Triaging of issues and coordination with cross functional teams for timely resolution

• Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.)

• Maintaining agreed SLA levels and assuring Quality of delivery at all times

• Good experience as a .Net developer

• Good Experience in .Net Core and .Net Framework, ASP .Net, VB.Net

• Good Experience on any SCADA platforms

• Strong experience in database technologies of SQL, Oracle.

• Interaction with SME’s on functional issues

• Coordinate communications between suppliers, OEM, and business stakeholders for their particular area

• Tracks and report progress to stakeholders

• Working experience in “ServiceNow” and knowledge on Incident, Problem, Change, SLM and Knowledge Management processes

• Working with Manufacturing Customer will be an added advantage

Roles & Responsibilities

• Day to day incident monitoring and resolution (Service Now preferred)

• Interaction with client (IT & Business users) on functional issues

• Triaging of issues and coordination with cross functional teams for timely resolution

• Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.)

• Maintaining agreed SLA levels and assuring Quality of delivery at all times

• Interaction with SME’s on functional issues

• Coordinate communications between suppliers, OEM, and other IT stakeholders for their particular area

• Tracks and report progress to stakeholders

• Development of functionalities as per requirement provided y customer

Generic Managerial Skills, If any

• Flexible

• Excellent communication skills

• Continuous learning attitude

• Team worker

• Meticulous

Base Salary Range: $90,000 to $100,000 Per Annum

TCS Employee Benefits Summary:

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: M aternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.