Job Description
Job Description
Job Summary
Ensure the information and collaboration goals of the ServiceNow system are initiated, completed and supported into the future. Responsible for providing ServiceNow technical leadership, design and deployment guidance as well as ongoing ServiceNow application development and administration.
Essential Responsibilities
- Provide ServiceNow end user support. Responsible for end-user account administration, permissions and access rights in accordance to governance
- Develop end user training material and provide training to users with varying skill levels: end user, power user and admin level.
- Maintain and enforce ServiceNow governance policy
- Responsible for application and data integration from various sources into ServiceNow
- Collaborate with the internal communications team to design, build and deploy the ServiceNow site
- Design, build and deploy comprehensive approved ServiceNow change control improvements
- Ensure that pro-active monitoring is in place for ServiceNow Software systems
- Review ServiceNow releases and apply service upgrades as required to ensure the stability and security of the application
- Maintain currency with operating system and support software, plan and implement major software upgrades to the ServiceNow application.
- Ensure change management procedures and methodologies are implemented and followed
- Ensure that critical systems data is backed up and recoverable in the event of a disaster
- Specify the quality assurance process that will ensure the overall quality and continual improvement of the ServiceNow application enhancements
- Collaborate with vendor management, including the development of statements of work, engagement and management of contractors, and monitoring of work against the SOW
- Develop and maintain the “State of the ServiceNow Environment” document that entails infrastructure performance, capacity and application/environment continuous improvement plans. Completed by interviewing key stakeholders and maintaining application, server and storage utilization information.
- Inform the annual budget process of the necessary project information to execute upon the improvement items detailed in the “State of the SharePoint Environment” document
Education
Minimum- 4 Year Bachelors Degree in Computer Science or Related
Years of Experience
- Minimum - 5 Years ServiceNow or Related
- Preferred - 2 Years Agile Delivery Methodologies ITIL or Related
In Lieu of Education
8 Years ServiceNow
License/Certifications/Training
Preferred: Service Now Certification
Compensation & Benefits:
Typical hiring range: $84,200 - $131,100 Annually. Actual compensation will be determined using factors such as experience, skills & knowledge
Additional Compensation: Annual performance bonus
Benefits: Alliant provides a benefits package including health care, vision, dental, and 401k with employer match
Additional Benefits:
- Work from home up to 3 days a week
- Paid parental leave
- Employee discount programs
- Time off including paid personal and sick days
- 11 paid holidays
- Education reimbursement
*Note that eligibility and cost of benefits can vary depending on the number of regularly scheduled hours, and job status such as regular full-time, regular part-time, or temporary employment
Adhere to and ensure compliance of all business transactions with policy and process of the Bank Secrecy Act. Ensures compliance with all applicable state and federal laws, company procedures and policies. Maintains integrity and ethics in all actions and conversations with or regarding credit union members and their accounts; complies with Privacy Act directives.
The responsibilities listed do not contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.