Executive Support / AV Support Engineer

Job Description

Required Qualifications

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• 5+ years of experience in Executive Support, Event Support, AV Support, or End User Services within a corporate environment.

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• Proven experience supporting senior executives, leadership teams, and VIP stakeholders.

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• Strong hands-on expertise with Microsoft Teams, Teams Rooms, Zoom, Webex, and other enterprise collaboration platforms.

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• Experience supporting AV and conferencing technologies, including microphones, cameras, mixers, switchers, digital signage, displays, and related systems.

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• Strong knowledge of Windows devices, Microsoft 365, mobile devices, docking stations, printers, and workplace technologies.

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• Excellent troubleshooting, analytical, and problem-solving skills.

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• Exceptional customer service, communication, and stakeholder management skills.

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• Ability to perform effectively under pressure in high-visibility and time-sensitive environments.

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• Demonstrated ability to manage multiple concurrent meetings, events, and executive support requests.

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• Proven ability to handle confidential and sensitive business information with discretion.

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• Ability to lift and transport equipment weighing up to 50 lbs.

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Preferred Qualifications

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• Experience supporting C-suite executives, board meetings, executive briefing centers, and high-profile corporate events.

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• Certifications or formal training in Microsoft Teams Rooms, Zoom Rooms, Cisco Collaboration, Crestron, or AVIXA.

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• ITIL Foundation certification.

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• Experience supporting hybrid events, live streaming, webcasts, and virtual event production.

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• Familiarity with ServiceNow or other IT Service Management (ITSM) platforms.

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• Experience managing enterprise conference room technologies and executive collaboration spaces.

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