Job Description
Job DescriptionAt Coastal Computer Consulting, we're building something worth being part of. We're a tight-knit, mission-driven team that takes pride in delivering exceptional IT support to our clients. We're growing with intention, and this hire is a key part of that.
The Role
We're looking for a sharp, self-motivated IT Support Technician who thrives on solving problems and genuinely enjoys helping people. You'll be the person clients count on and you'll take that seriously.
What doing this job well looks like:
- Resolving 90%+ of client issues on first contact
- Maintaining a 98%+ client satisfaction rating
- Hitting monthly goals with integrity, not shortcuts
- Supporting hardware and software across Windows and macOS environments
- Working confidently in Google Workspace and Microsoft 365
What You Bring
- 5+ years of hands-on experience in IT support
- Strong knowledge of operating systems, networks, and business software
- Clear communication and solid documentation habits
- A proactive, client-first attitude
- Ability to lift and carry equipment up to 75 lbs