Job Description
Job Description
Job Description
Job Title: Data Specialist
Reports To: IT & Data Operations Manager
Work Environment: Business Office
Travel: None Required
Job Summary:
The primary responsibility of the Data Specialist for Consolidated Admin Services is to support Consolidated Admin Services with accurate and timely processing of participants and client data. The Data Specialist supports Consolidated Admin Services with various customer service activities, administrative functions, and special projects. The Data Specialist is an integral part of Consolidated Admin Services providing superior service to our clients and participants.
Duties/Responsibilities:
To perform this job successfully, the individual must be able to perform each essential function of the job satisfactorily. This includes but is not limited to the following:
- Processes Initial Notice files
- Processes Qualified Beneficiary files
- Processes enrollment files
- Processes term files
- Processes change files
- Updates Salesforce and File Tracker on file processes
- Retrieves files from Employee Navigator, files email, and SFTP locations when the Data Implementation Coordinator is unable to do so
- Maintains organization of the file feeds share folder
- Performs COBRA term audit
- Works through discrepancies on Qualified Event and Initial Notice files
- Assists with locating data to verify changes communicated which impact payroll reports
- Processes open enrollment files and updates the Account Executive as well as the tracker
- Assists with coding for ACA (Affordable Care Act) reporting
- Audits completed files weekly
- Follows appropriate escalation process
- Assists other teammates and teams as needed
- Other duties as assigned, including special projects
Minimum Requirements:
- High School Diploma or equivalent, Bachelor’s degree preferred
- Three years of customer service experience preferred
- Advanced experience with word processing, spreadsheets, data entry, e-mail management, and file management
- Excellent communication skills
- Presents a professional image
- Ability to build rapport and collaborate with others
- Advanced knowledge of services provided
Knowledge, Skills, and Abilities:
To perform this job successfully, the individual must demonstrate the knowledge, skills and abilities required to perform the job. This includes but is not limited to the following:
- Advanced experience with word processing, spreadsheets, data entry, e-mail management, and file management
- High level of efficiency, accuracy, and responsibility
- Strong interpersonal skills, ability to relate to a wide range of people, collaborates well with others
- Excellent communication skills to include:
- actively pays attention to, and participates in, communication with others
- adapts communication style to audience
- friendly
- confident
- gives and receives feedback
- volume and clarity
- empathetic
- respectful
- responsive
- Displays initiative, a desire to learn and develop, a willingness to help others
- Within scope of role, leads by example
- Generates ideas, solves problems as they arise
- Excellent attention to detail skills to include:
- organizational skills
- time management skills
- analytical skills
- observational skills
- Handles and protects confidential and sensitive information with utmost importance
- Excellent understanding of customer care and services
- Prioritizes and manages different tasks at once
- Works effectively to deadlines
- Thrives in pressured or stressful situations
- Committed and flexible attitude
- Presents a professional image
- Must be flexible with work schedule to support cyclical work demand
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.