DESKSIDE Support Technician

Job Description

Job Description

Alpharetta, GA
Assignment: November 16–25, 2026, potential for extension
Schedule: Monday–Friday, 8:00 AM–5:00 PM

Position Overview

Seeking an Intermediate Deskside Support Technician to provide hands-on IT support to employees in a technology lounge environment. This individual will be responsible for assisting end users with day-to-day technical issues, responding to walk-up support requests, and ensuring employees receive timely and effective technical assistance.

The ideal candidate will have experience providing deskside or desktop support in a corporate environment, strong troubleshooting skills, and excellent customer service abilities.

Key Responsibilities

• Provide hands-on deskside and desktop support to employees in a corporate technology lounge.
• Respond to walk-up requests and troubleshoot hardware, software, and connectivity issues.
• Diagnose and resolve common workstation, laptop, peripheral, and application issues.
• Assist employees with login issues, password resets, and basic access troubleshooting.
• Set up, configure, and support desktop equipment, monitors, docking stations, printers, and other peripherals.
• Escalate complex technical issues to the appropriate IT support teams when necessary.
• Document support requests, troubleshooting steps, and resolutions in the ticketing system.
• Maintain a professional, customer-focused approach while supporting employees.

Required Qualifications

• Previous experience in an IT Deskside Support, Desktop Support, or IT Support Technician role.
• Strong troubleshooting skills across Windows workstations, hardware, software, and peripherals.
• Experience supporting end users in a corporate or enterprise environment.
• Excellent communication and customer service skills.
• Ability to manage multiple walk-up requests and prioritize issues effectively.
• Comfortable working independently in a fast-paced, onsite support environment.

Preferred Qualifications

• Experience supporting Microsoft Windows environments and Microsoft 365 applications.
• Familiarity with Active Directory or Microsoft Entra ID.
• Experience working with IT service management (ITSM) ticketing systems.
• CompTIA A+ or other relevant IT certifications.