Job Description
Job Description
*Must be authorized to work in the United States. Visa sponsorship is NOT available for this position. *
This Is How We Fly
At JSX, we’re not just a lifestyle carrier – we’re a lifestyle employer. Here, entrepreneurship meets determination, and excellence is our standard. We believe that the journey is just as important as the destination, and every day, we strive to create a Joyful, Simple eXperience for our Customers. Join us, and find your runway to growth, innovation, and success.
About the Role:
As an IT Support Technician, you will provide hands-on and remote technical support to JSX Crewmembers, ensuring that hardware, software, and connectivity systems are performing at their best. You’ll be a key player in maintaining IT uptime, managing assets, and supporting both corporate and operational teams across all JSX locations.
A Day in the Life:
Your day will be interactive and hands-on, providing essential IT support to keep systems and people running efficiently. You’ll troubleshoot issues, manage hardware setups, and partner with team members to improve technology experiences across the organization. Additional responsibilities include:
- Provide front-line Help Desk support via phone, email, and in-person interactions.
- Troubleshoot and resolve issues involving laptops, desktops, printers, and mobile devices.
- Set up new hire workstations, including account creation and software configuration.
- Support and maintain conference room A/V systems and remote meeting platforms.
- Track and maintain IT asset inventory using Spiceworks or similar tools.
- Monitor system dashboards and escalate issues promptly to prevent downtime.
- Travel to off-site or airport locations as needed to provide hands-on support.
- Collaborate with IT team members to enhance Help Desk processes and documentation.
Why You’ll Love This Role:
- Meaningful Impact: Your work keeps our technology running and our Crewmembers connected.
- Collaborative Team: Be part of a supportive IT group focused on problem-solving and learning.
- Growth Opportunity: Gain exposure to a wide range of systems and projects in a growing airline.
- Hands-On Experience: Work directly with hardware, software, and end users every day.
What Makes a Successful IT Support Technician?
We’re looking for someone who is:
- Customer-Focused: You deliver outstanding support and communication to every Crewmember.
- Technical: You bring strong troubleshooting skills across multiple systems and platforms.
- Organized: You manage your workload efficiently and document solutions with clarity.
- Adaptable: You stay calm and effective when juggling competing priorities or urgent requests.
- Entrepreneurial: You take ownership, act decisively, and continually seek to improve.
Required Experience:
- High school diploma or equivalent
- Experience in an office-based or support-focused IT environment
- Familiarity with both PC and Mac hardware and operating systems
Preferred Experience:
-
One or more years of experience in an IT support or Help Desk role
Skill, Licenses, & Certifications:
- Strong working knowledge of Windows and macOS systems
- Proficiency in Microsoft Office Suite
- Excellent communication and problem-solving abilities
- Familiarity with ticketing systems and IT documentation practices (preferred)
- Basic understanding of networking and mobile device management (preferred)
- A+ or Apple Certified Mac Technician (ACMT) certification (preferred)
Pay & Perks:
Compensation is $24.00 to $28.00 hourly. This was established after performing market research and is aligned with our approach to compensation.
- Health Benefits: New Crewmember's become eligible for coverage on the 1st of the month following the start date, with medical plans beginning at just $110/month. 100% employer paid dental & vision, plus up to $2,100 annually for HSA contribution. Short-term and long-term disability coverage at no cost.
- Travel Benefits: Enjoy free non-revenue standby travel on JSX, plus deeply discounted standby travel other major domestic & international airlines for you and your qualifying immediate family.
- 401(k) match: 50% of your first 8%
- Generous PTO: Take time to recharge with our flexible PTO plan.
Additional Information:
May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (emergencies, changes in workload, rush jobs, technical developments, etc).
JSX seeks to provide equality of opportunity in all aspects of employment, as well as to ensure that all personnel activities, such as the recruitment, selection, training, compensation, benefits, discipline, promotion, transfer, layoff and termination processes remain free of illegal discrimination and harassment based upon race, color, religion, sex, sexual orientation, gender identity, and national origin.
Ready to soar with us? Join JSX, where every day is a chance to be part of something eXtraordinary!