Job Description
Job Description
Onsite Desktop Support Technician
- Duration: 1-Year with Potential to Extend
- Schedule: Monday–Friday, 40 hours per week
Position Summary
We are seeking a Desktop Support Technician to provide onsite IT support for in Jackson, MN. The technician will provide day-to-day desktop support, troubleshoot hardware and software issues, assist end users, and maintain IT operations at the assigned location.
The ideal candidate will have hands-on Windows desktop support experience, strong troubleshooting skills, and excellent customer service abilities. This position requires someone who can work independently, prioritize support requests, and communicate effectively with end users and remote IT teams.
Key Responsibilities
- Provide onsite and remote desktop support for end users.
- Troubleshoot and resolve Windows operating system, software, application, and hardware issues.
- Respond to inbound IT support calls and provide timely technical assistance.
- Install, configure, troubleshoot, and support desktops, laptops, and peripheral devices.
- Install, configure, and troubleshoot local and network printers.
- Support conference room technology, including equipment setup, connectivity, and troubleshooting.
- Perform basic network troubleshooting, including network patching, cabling, and connectivity issues.
- Document incidents, troubleshooting steps, and resolutions in the ticketing system.
- Escalate complex technical issues to appropriate support teams when necessary.
- Manage multiple support requests while maintaining service quality and response times.
- Coordinate with remote technical teams to resolve issues and maintain daily IT operations.
Required Qualifications
- Minimum 18 months of hands-on IT support, help desk, or desktop support experience, or equivalent qualifications.
- Experience installing, configuring, and troubleshooting Windows operating systems, applications, and computer hardware.
- Experience providing direct technical support to end users.
- Familiarity with ticketing systems and documenting troubleshooting activities.
- Basic knowledge of network connectivity, patching, and cabling.
- Experience supporting printers and peripheral devices.
- Strong problem-solving and troubleshooting abilities.
- Excellent communication, customer service, and time management skills.
- Ability to work independently in an onsite support environment.
Preferred Qualifications
- Experience supporting macOS systems.
- Experience supporting conference room equipment and audiovisual technology.
- Previous experience working as a dedicated onsite desktop support technician.
Additional Information
- All candidates are encouraged to apply, but many positions require a strict drug and background check by our customers.
- F2OnSite supports and adheres to all state laws regarding background checks.
\nCompany Description
F2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at F2onsite.com.
WHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.
Company Description
F2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at F2onsite.com.\r\n\r\nWHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.