If you're an IT Support professional, take the next step - Join Our Talent Community

Job Description

Job Description

IT Support, Help Desk & End User Computing Professionals

If you’re an IT Support professional, take the next step – Join Our Talent Community

WHO WE ARE:

AVRE is a private, non-profit organization that creates opportunities for success and independence with people who are blind or visually impaired. Unique for a non-profit, we follow a hybrid business model. On one hand, AVRE clinical staff provide a range of vision rehabilitation services to people of all ages across our nine-county service territory – Broome, Chemung, Chenango, Cortland, Delaware, Otsego, Schuyler, Tioga, and Tompkins. On the other, we run a business. Our Business Division includes the manufacture of a variety of paper-based office products, customized contract packaging, and several switchboard operations.

Employment opportunities support federal government contracts and may be performed remotely or onsite depending on contract requirement. All individuals, including those who are legally blind and/or have a disability, are encouraged to apply.

JOIN OUR TALENT NETWORK

We are actively building a pipeline of qualified IT professionals for current and future opportunities within AVRE’s Business Division. If you have experience providing technical support, troubleshooting user issues or supporting workplace technologies, we encourage you to apply.

POTENTIAL OPPORTUNITES

• Desktop Support Technician
• Deskside Support Technician
• End User Computing Technician
• PC Technician
• Endpoint Support Specialist
• IT Field Technician
• Microsoft 365 Support Specialist

COMMON RESPONSIBILITES

• Provide technical support and troubleshoot hardware, software, Microsoft 365 and connectivity issues
• Deploy, maintain and support end user devices, accounts and access permissions
• Document solutions, escalate complex issues and contribute to knowledge management
• Deliver responsive customer service and technical assistance

Requirements

COMMON QUALIFICATIONS

• Experience in Help Desk, Service Desk, Desktop Support or End User Computing environments
• Knowledge of Windows, Microsoft Office/Microsoft 365 and ticketing systems
• Knowledge of adaptive technologies, including JAWS, NVDA, ZoomText, and Windows Magnifier, is essential
• Strong troubleshooting, communication and customer service skills
• Ability to support and train nontechnical users
• Relevant certifications (CompTIA, Microsoft or similar) are a plus

SALARY RANGE $45,000 - $95,000 ANNUALLY

Salary ranges provided are estimates only and may vary based on experience, location, contract requirements, education, certifications and market conditions.

ADDITIONAL INFORMATION

• Our Management Team will review your resume and may include you in our talent pipeline for future opportunities.
• Employment is through a nonprofit
• Work arrangements may be remote or on site, depending on contract requirements
• Security requirements vary by position and may include background screening, Public Trust eligibility or the ability to obtain and maintain a government-issued security clearance
• Opportunities are available across multiple experience levels
• Hiring decisions are based on the requirements of specific positions

FUTURE OPPORTUNITY NOTICE

This job posting is intended to build a pipeline of qualified candidates for current and future opportunities. By applying, you may be considered for multiple openings, programs, and customer environments that align with your skills, experience, work location preferences, and clearance status. Specific responsibilities, work locations, schedules, and contract requirements may vary based on business needs and customer requirements.

To apply please send resume to apply@avreus.org

Please contact avreinfo@avreus.org to request accommodation or support during the application process.