Job Description
Dear,
\n
we are seeking out for Systems Engineer - Mastery
\n
\n
Top 3 Skills
\n
- \n
- IBM FileNet
- ServiceNow Ticketing system
- Handle Production Support
\n
\n
\n
\n
\n
Handle escalated support issues
\n
Execution and monitoring of system utilities
\n
Evaluate IBM Patches and Fixes as needed for potential implementation
\n
Continuous evaluation of ECM infrastructure components to ensure system resiliency and health
\n
Work with architecture, business and delivery teams to determine strategic direction for ECM space
\n
Help users develop and/or enhance reports for meaningful platform and application metrics
\n
Identifying opportunities to automate repetitive processes increasing efficiency
\n
Orchestrating cross infrastructure team work groups to resolve or enhance system performance, incidents and maintenance
\n
Educate the team on new updates
\n
Communicate and collaborate with other application support teams technical resources and stakeholders regarding status, technical issues and creative solutions
\n
Monitor system usage for compliance
\n
Administer, monitor and maintain system security
\n
Research and keep current on ECM technologies and communicate trends and future needs from a business perspective
\n
Build client trust and respect, establish client relationships, and develop rapport with client
\n
Participate and engage in all team meetings
\n
Document best practices and operational procedures
\n
Facilitate continuous improvement within the environment
\n
Skills:Strong working technical knowledge of:
\n
- IBM FileNet Content Platform Engine Administration
\n
- Microsoft SQL Databases
\n
- IBM Content Collector for eMail, Files, and SAP
\n
- IBM Legacy Workflow System
\n
- CI/CD build execution Processes
\n
- Container Management Tools
\n
- IBM WebSphere Application Servers
\n
Ability to own and drive to resolution
\n
Strong interpersonal skills, as well as excellent communication skills, verbal and written to both technical and non-technical audiences that are in a geographically dispersed environment
\n
Ability to work in a collaborative environment and on multiple assignments at once
\n
Experience functioning & executing work in a fast-paced iterative environment such as Agile
\n
Demonstrate initiative to recommend process improvements and demonstrate creative thinking
\n
Demonstrate self-motivation and the ability to grasp concepts quickly
\n
Demonstrate sharp, analytical, problem solving, and decision-making skills
\n
Ability to guide / mentor other Administrators and troubleshoot issues
\n
Authorized to work in the United States without sponsorship now or in the future.
\n
Education:5+ years of experience as a FileNet Administrator
\n
Experience with MS-SQL Database Administration
\n
Experience on IBM Datacap and IBM Content Navigator
\n
Experience as a FileNet Developer
\n
Experience with Managing WebSphere Application Servers
\n
Insurance and/or financial services industry experience
\n
Experience using JIRA
\n
Experience with Claude
\n
Unique combination of being business-minded and highly analytical while also having a strong and deep technical background in Content Management