Job Description
Job Description
Travel Requirements
Travel is required to support ERP implementations, upgrades, training, and business process initiatives at company locations. Travel averages 40–60% annually but may increase to 80% during ERP implementations, including multi-day trips (typically Monday–Thursday) to manufacturing facilities.
Position Summary: The Systems Analyst serves as a key liaison between business users and the Information Technology team, supporting the effective use of the company's ERP system and related business applications. This role is responsible for providing user support, training, reporting assistance, and process documentation while helping drive consistency and efficiency across multiple manufacturing locations.
The ideal candidate is analytical, customer-focused, and eager to learn business processes and technology systems. This position offers the opportunity to participate in ERP enhancements, system implementations, and continuous improvement initiatives within a growing manufacturing environment.
Essential Responsibilities:
ERP Support & User Assistance
- Provide day-to-day functional support to ERP system users.
- Troubleshoot system issues and assist users in resolving process-related questions.
- Deliver training to new users and provide ongoing guidance on established procedures and best practices.
- Assist with maintaining user access and security permissions.
- Work with ERP vendors and internal IT staff to investigate and resolve system issues.
- Support ERP upgrades, testing activities, and system enhancements.
Business Process and Continuous Improvement
- Assist in identifying opportunities to improve business processes and system utilization.
- Monitor system transactions and data accuracy and communicate identified issues to appropriate stakeholders.
- Support efforts to standardize processes across company locations.
- Document business processes and recommend improvements when appropriate.
- Participate in continuous improvement projects related to business systems and operational efficiency.
Reporting & Documentation
- Assist in the creation and maintenance of reports and dashboards.
- Support the development and maintenance of user guides, training materials, and process documentation.
- Ensure documentation remains current and follows established revision practices.
- Collaborate with IT team members on reporting and data analysis requests.
ERP Implementation & Upgrade Support
During ERP implementations, upgrades, or major projects, the Systems Analyst may:
- Participate in project meetings, discovery sessions, and status updates.
- Assist with system testing, user acceptance testing, and validation activities.
- Support data conversion and data validation efforts.
- Assist with end-user training and operational readiness activities.
- Help ensure process documentation and training materials are updated prior to system go-live.
- Provide on-site support during implementations as needed
Key Competencies
- Strong analytical and problem-solving skills.
- Ability to learn business processes and system functionality quickly.
- Effective verbal and written communication skills.
- Ability to work independently while collaborating effectively with cross-functional teams.
- Strong organizational skills with the ability to manage multiple priorities.
- Customer-service mindset with a focus on helping users succeed.
- Attention to detail and commitment to data accuracy.
- Continuous improvement mindset and willingness to learn new technologies.
Minimum Qualifications
- Bachelor's degree in Information Technology, Computer Science, Business Information Systems, or a related field.
- Two to three years of experience in a systems analyst, business analyst, ERP support, or related role.
- Experience supporting business applications or ERP systems.
- Basic knowledge of databases, reporting tools, and data analysis techniques.
Required Skills
- Understanding of business processes within manufacturing, distribution, or administrative environments.
- Experience with ERP systems and business software applications.
- Basic SQL, querying, reporting, or data analysis skills.
- Proficiency with Microsoft 365 applications, including Excel, Word, and PowerPoint.
- Ability to create and maintain process and training documentation.
- Strong interpersonal, communication, and customer support skills.
Preferred Qualifications
- Experience with EFI Radius Packaging Suite.
- Experience with Crystal Reports, QlikView, or other reporting and business intelligence tools.
- Exposure to project coordination or system implementation activities.
- Experience in a manufacturing or flexible packaging environment.