Job Description
ROLE SUMMARY:
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Provide daily onsite desktop and end-user support across a manufacturing plant in Wayne and a nearby warehouse in Pompton Plains. Support a facility with more than 110 PCs while diagnosing issues, restoring IT services, and maintaining reliable technology operations across both locations.
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KEY RESPONSIBILITIES:
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- Provide daily technical support to end users and visitors.
- Diagnose and restore desktop, infrastructure, and end-user services.
- Support Windows devices and a limited number of Mac devices.
- Maintain working knowledge of IT operations at the plant and warehouse.
- Assist with basic network troubleshooting, including routers, switches, ports, and cabling.
- Manage support tickets through ServiceNow.
- Support endpoint imaging, encryption, mobile data management, and local data management activities.
- Follow change management, service management, security, and operational procedures while identifying opportunities to improve service performance and stability.
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KEY REQUIREMENTS:
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- Experience providing end-user and desktop support.
- Windows desktop support experience.
- Ability to work onsite five days per week in a manufacturing facility.
- Ability to spend significant time on your feet in a loud facility with operating machinery and forklifts.
- Preferred: Experience supporting IT operations in a manufacturing or corporate environment.
- Preferred: Basic understanding of networks, including routers, switches, ports, and cabling.
- Preferred: Experience with Microsoft Access databases and ServiceNow ticketing.
- Preferred: Bachelor’s degree in Information Technology or a related field with three years of related experience, or equivalent experience.
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If your experience matches the requirements and you are ready to provide hands-on support in a manufacturing environment, apply for consideration. This is a six-month contract with anticipated extensions.