Job Description
We’re looking for a Technical Support Engineer for our client, a fast-growing U.S. AI video security company founded in 2021 and backed by Silicon Valley investors. Their platform helps organizations turn camera footage into real-time safety and security decisions, and it already runs on 50,000+ cameras.
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About the role
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You’ll be the person who finds out why a live video system isn’t working and fixes it, across networking, edge devices and cloud connections. You’ll work closely with Engineering, QA and Product, so what you find shapes the product. It’s a strong step for anyone who wants to move from general IT support into networking, infrastructure and video/IoT systems.
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Responsibilities
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- Own troubleshooting end to end across networks, edge devices, infrastructure and integrations
- Find root causes and prevent repeat incidents
- Configure and support routers, switches, firewalls, VPNs and WAN connectivity
- Deploy and maintain servers, VMs and operating systems
- Monitor performance and respond to incidents so real-time video stays reliable
- Work with Engineering, QA and Product to report defects and validate fixes
- Write scripts to automate diagnostics and support workflows
- Document investigations and build the internal knowledge base
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Requirements
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- 1–3 years in technical support, systems engineering or IT operations
- Hands-on troubleshooting of TCP/IP, DNS, DHCP, routing, firewalls and connectivity issues
- Bachelor’s degree in Computer Science, Networking, Systems Engineering or a related field
- Ability to stay calm and precise under pressure
- Strong analytical and written documentation skills
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Nice to have
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- Experience with IP cameras or edge-connected devices
- Linux familiarity
- Python or other scripting
- CCNA, Network+ or Security+
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Schedule & location
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- Hybrid, based in New York City. On-site presence is expected for team collaboration.
- Evenings and weekends, U.S. Eastern Time.
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