IT Support Technician (L1/L2) -- In-Office & Field

Job Description

Job Description

Join Our Team

Future Subnets is a growing managed IT services provider (MSP), and we're hiring an L1/L2 IT Support Technician. You'll be the friendly first point of contact for our clients and the hands-on tech who resolves the bulk of their day-to-day issues — based out of our Ridgefield, CT office with client-facing support and on-site visits throughout the NYC Metro area (CT, NYC, Long Island, and NJ).

What You'll Be Doing

• Serve as a first point of contact for client support requests via phone, email, remote session, and on-site visits across CT, NYC, Long Island, and NJ
• Troubleshoot and resolve day-to-day issues across Windows, Microsoft 365, and end-user devices within defined SLAs
• Support Microsoft 365 environments — Exchange Online, SharePoint, Teams, OneDrive, and Intune device management
• Handle Azure AD / Entra ID day-to-day tasks: user setup, password resets, group membership, and MFA enrollment
• Set up, image, and deploy workstations, printers, and peripherals
• Help troubleshoot network basics — switches, VLANs, and Wi-Fi access points
• Maintain clear ticket documentation and resolution notes in PSA/RMM platforms
• Escalate complex infrastructure and security issues to senior engineers with clear handoff context

What You Bring

• 1–3+ years of IT support experience, preferably in an MSP or help desk environment
• Solid working knowledge of Windows and Microsoft 365 (Exchange Online, Teams, SharePoint)
• Familiarity with Azure AD / Entra ID — user management and MFA
• Good networking fundamentals (TCP/IP, DNS, DHCP) and comfort troubleshooting Wi-Fi and switches
• Familiarity with PSA/RMM tools (ConnectWise, Autotask, or similar) a plus
• Valid driver's license and reliable transportation — required for on-site work
• Strong communication skills and a customer-first attitude
• CompTIA A+/Network+ or Microsoft certifications a plus (not required)