Job Description
Application Support Coordinator
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Location: Wyoming, MI | Hybrid: 4 days/week onsite preferred
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Position Summary
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Application Support Coordinator is supporting critical pricing and sales applications while developing into a future application developer. This role combines production support, troubleshooting, data analysis, and low-code application development in a collaborative, mentorship-driven environment.
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Key Responsibilities
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- Learn and support the Appian low-code platform, including the Price Deviation Request (PDR) application.
- Provide application support for Commodity Management (CMA), Strategic Bid (SBA), Contract Pricing (CPA), and Customer Price Profile (CPP) systems.
- Lead production issue resolution using ServiceNow, coordinating with technical and business teams and providing stakeholder updates.
- Perform root cause analysis and troubleshoot application and data issues using SQL.
- Conduct daily audits with BigQuery and monitor application performance through dashboards and alerts.
- Maintain support documentation and operational procedures.
- Partner with senior team members on application enhancements and development initiatives.
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Qualifications
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- Strong problem-solving and analytical skills.
- Experience with SQL and data troubleshooting.
- Excellent communication and coordination skills.
- Interest in application development and willingness to learn new technologies.
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Preferred Experience
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Exposure to Appian, ServiceNow, Google Cloud Platform (GCP), BigQuery, PostgreSQL, Dynatrace, MicroStrategy, Data Lake technologies, and AI-assisted development tools such as Claude.
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Why Join?
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This position offers hands-on experience supporting enterprise applications, exposure to modern cloud and analytics technologies, and a clear growth path into a software development role within the Customer and Sales technology organization.
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Eight Eleven Group is an equal opportunity employer that does not discriminate on the basis of actual or
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perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation, and related medical conditions), gender identity or gender expression, sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.
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