Job Description
12 month contract, onsite in Pompano Beach, FL
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MUST BE WITHIN COMMUTABLE DISTANCE TO POMPANO BEACH.....NO EXCEPTIONS
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Position Summary:
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Responsible for supporting all technology hardware and software systems in our enterprise environment. Provide in-person and remote technical support to our customers. Assist in a wide variety of responsibilities including, but not limited to, asset tracking, detailed documentation, installation, configuration, remediation, and troubleshooting of IT resources. Provide top-tier service and support with clear and concise communication and follow-through.
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Job Responsibilities:
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• Installs and configures computer hardware, software, systems, mobile devices, printers, and scanners
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• Assists in coordinating audiovisual setups and video conferencing support
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• Virtual Meeting Applications knowledge preferred (MS Teams, Zoom, GoTo, etc.) • Audiovisual Equipment knowledge preferred (Microsoft Teams Rooms certified equipment)
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• Monitors and maintains computer systems using company-provided tools, like Active Directory and Microsoft Endpoint Configuration Manager (MECM).
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• Identify and diagnose hardware, software, or network-related problems, and identify a plan to resolve, repair, or replace resources, as needed.
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• Recommend strategies to increase efficiencies which may include implementing new practices, devices, and/or software.
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• Proficiency in Office 365; MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/11
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• Collaborate and assist with other areas of the IT department on projects and initiatives
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• Onsite hours of operation are between 7:00 am and 6:00 pm, Monday through Friday
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• Participate in after-hours (evening & weekend) on-call rotation
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• Travel to remote locations to provide support, as needed
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• Perform other duties as assigned
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• Ability to lift 50 pounds
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Required Skills:
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• IT Enterprise experience is preferred • High school diploma or equivalent; additional certifications or relevant education is a plus.
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• Ability to learn new systems and software in a fast-paced environment.
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• Strong problem-solving skills, critical and analytical thinking, and the ability to adapt to change.
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• Ability to manage multiple priorities and work independently or as part of a team. • Capacity to perform in high-pressure situations, with strong organizational and time-management skills.
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