Job Description
Job Description9964 Telephone Operator I, Kansas City, MO (No Clearance)
DESCRIPTION:PSCI is seeking qualified Telephone Operator I — Evening Shift candidates for anticipated telephone operations support at the Kansas City VA Medical Center. This is a full-time position supporting a 24/7/365 mission-critical operation. Recruitment and potential employment are contingent upon PSCI receiving contract award. Available Evening-Shift SchedulesPositionsShift HoursWorkdaysRegular Days Off14:00 PM–12:00 AMMonday–FridaySaturday/Sunday14:00 PM–12:00 AMMonday, Tuesday, Thursday, Saturday, SundayWednesday/Friday14:00 PM–12:00 AMWednesday–SundayMonday/Tuesday Primary Responsibilities
- Answer, screen, and route incoming telephone calls.
- Provide courteous and accurate assistance to Veterans, patients, medical staff, employees, and members of the public.
- Follow established procedures for routine and emergency communications.
- Support after-hours telephone operations and appropriate escalation procedures.
- Maintain current knowledge of telephone directories, organizational contacts, and operating procedures.
- Maintain confidentiality and safeguard sensitive information.
- Participate in training, cross-training, quality-control activities, and operational-readiness assignments.
- Provide qualified coverage during scheduled leave, callouts, or other staffing contingencies when assigned.
- Perform related telephone operations duties within the contract scope.
Location: Kansas City VA Medical Center — Kansas City, MissouriShift: Evening Shift – 4pm to 12am; Full Time (40 Hours a Week)Pay Rate: $17.89/Hr. plus Health and Welfare
- Worker will work on-site Full Time
- No Clearance.
- Must be US Citizen.
- Status: CONTINGENT UPON CONTRACT AWARD
MANDATORY:
- High school diploma or equivalent.
- Strong verbal communication and customer-service skills.
- Ability to accurately process multiple sources of information.
- Ability to work effectively in a structured healthcare communications environment.
- Ability and willingness to work the posted evening schedule, including applicable weekends and holidays.
- Ability to satisfy applicable Government suitability, security, training, and onboarding requirements.
Important: This position is contingent upon contract award to PSCI and final Government approval/start authorization.
DESIRED: N/A