IT Support Engineer || Austin, TX - Onsite | **LOCALs Only.. W.2 only, No C.2.c
Technology
Job Description
Job Title: Sr IT Support Engineer
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Location: Austin, TX 78701 - Onsite 100%
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Long Term Contract
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Interview: Video + In-Person
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Job Summary
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Seeking an experienced Senior IT Support Engineer to provide white-glove IT support for C-suite executives. The ideal candidate will have expertise in Apple products, executive conference room technologies, Microsoft 365, and enterprise endpoint management.
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Must Have:
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- Apple Products
- Conference Room Systems (Teams Rooms, Zoom Rooms, Webex.. etc)
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Nice to Have:
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- Cloud administration skills: (Azure, Exchange, Intune)
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Qualifications:
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- Bachelor's degree in IT, Computer Science, or equivalent experience.
- 5+ years of experience in a Technical IT support role, with at least 2 years supporting senior leadership or in a VIP/Executive IT capacity.
- Strong knowledge of ITIL-based IT support processes.
- Proficiency in:
- Microsoft 365 (Teams, Outlook, SharePoint, OneDrive, OneNote)
- Active Directory and Azure Active Directory Administration
- Microsoft Intune, Windows Autopilot, and Windows Update for Business
- macOS administration and Apple MDM
- Video conferencing platforms: Microsoft Teams Rooms, Zoom Rooms, Cisco Webex
- Executive AV systems and boardroom technology
- Mobile Device Management (iOS/Android)
- VPN, network, printer, and remote support
- ServiceNow or similar ITSM tools
- IT asset management and device lifecycle
- PowerShell scripting is a plus.
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