Job Description
Job Description
We are looking for a dependable Help Desk/Desktop Support Analyst to provide day-to-day technical support for employees in Draper, Utah, as well as distributed team members working remotely. This Contract position is ideal for someone who combines hands-on troubleshooting expertise with strong coordination skills and a proactive service mindset. The role will focus on maintaining end-user productivity, preparing and supporting workplace technology, and partnering with internal teams to improve the overall IT support experience.
Responsibilities:
• Manage employee account provisioning, updates, and offboarding activities across identity and access platforms such as Active Directory and Okta.
• Resolve service desk requests by diagnosing and addressing hardware, software, account access, and connectivity issues for onsite and remote users.
• Prepare, deploy, and refresh desktop and laptop systems for new team members and existing staff receiving equipment upgrades.
• Provide technical assistance for Windows-based environments, including workstation support and general troubleshooting for business applications.
• Maintain and support conference room and audiovisual technology to ensure meetings run smoothly and reliably.
• Work with cross-functional partners to deliver IT improvements, technology rollouts, and operational enhancements across the organization.
• Track, prioritize, and document support activity through ticketing tools to ensure timely communication and issue resolution.
• At least 3 years of experience in help desk, desktop support, or a closely related IT support role.
• Practical experience administering user access and identity tools, including Active Directory and Okta.
• Solid knowledge of Windows operating systems and troubleshooting methods beyond basic end-user support.
• Experience using endpoint management or desktop administration platforms such as ManageEngine Desktop Central or Microsoft Intune.
• Familiarity with business SaaS applications and collaboration tools, including Google Workspace, Jira, Confluence, and Zapier.
• Understanding of core networking concepts such as DNS and DHCP, along with general hardware and software support.
• Ability to work independently, stay organized, and collaborate effectively with remote teams.
• Industry certifications such as CompTIA A+, Network+, or Security+ are valued, and exposure to automation or AI tools is a plus.