Integrations Specialist (Remote in US)

Job Description

Job DescriptionSalary: $90,000 - $100,000

As anIntegrationsSpecialist within the Product Integrations stream,youllleadthe design, delivery, and optimization of integrations that connect our platform with customers systems.Youllact as the technical bridge betweenour customersandEngineeringteamsoperatingwith autonomy to uncover solutions, solve complex problems, and deliver meaningful outcomes.

Integrations are strategically critical to Criterias success,enabling our products to fit seamlessly within our customers existing HR technology systems, including applicant tracking systems, HRIS and other talent technologies.Integrationsdrive adoption, create long-term customer value, and expand our global reach.

This role offers the opportunity to shape how integrations are delivered and scaled across ourorganization.Youllinfluence product direction, build deep technical knowledge, and grow into a trusted expert within a high-impact area of our business.

Responsibilities

Technical Discovery & Design

• Recommendoptimalintegration approaches aligned with product capabilities and customer needs.

• Review API documentation and design integration workflows that streamline the recruiter workflow.

• Lead technical discovery sessions to understand customer systems and integration requirements.

Troubleshooting & Support

• Take ownership of diagnosingand resolvingintegration issues through log analysis,driving issues to resolution.

• Collaborate with Engineering to resolve bugs or enhanceintegrationcapabilities.

• Identifyrecurring issues and recommend improvements.

Implementation & Validation

• Configure and test integrations using tools such as Postman.

• Validate API endpoints, payloads, and authentication methods.

• Maintain clear technical documentation for all integrations.

Collaboration & Delivery

• Workindependently andcross-functionally withother Product streams, Engineering, andRevenueto deliver seamless integrationsend-to-end.

• Provide guidance and coaching to Support & Success teams.

• Manage multiple integration projects, ensuringtimelydelivery and high customer satisfaction.

Requirements

To be successful in this role the incumbent willdemonstratethe following:

• 24 years experience in a technical integration, API, or SaaS implementation role.

• Strong understanding of REST APIs, JSON,SQLand modern authentication protocols.

• Hands-on experience using Postman (or similar) to test and debug integrations.

• Ability to read and interpret technical documentation and translate it into actionable solutions.

• Excellent problem-solving and communication skills.

• Proven ability to manage multiple projects and competing priorities.

Desirable:

• Experience in the HRTech / Talent SaaS ecosystem or with Applicant Tracking Systems.

• Familiarity withiPaaSplatforms (e.g.,Workato,Mulesoft, Boomi, or custom middleware).

• Experience working in cross-functional Product or Integrations teams.

• Knowledge of webhooks, event-driven architecture, and API version management.