Event Server Supervisor- $24

Job Description

Job Description

Join Us at Pahara Institute at Lone Rock Retreat in Bailey, CO

Located 40 mins from downtown Denver and 30 minutes from the foothill areas we are easy to get to and right off of Highway 285. Nestled in an inspiring natural setting, our nonprofit retreat center supports education leaders.

What Sets Us Apart

Unlike traditional hospitality environments, we are not open 365 days a year. We only host groups up to 60 people with a minimum two-night stay. Our calendar aligns with the rhythms of the education community, which often means time off during major holidays like Thanksgiving, Christmas, and New Year’s—creating a healthier work-life balance for our team.

We Take Care of You, Too

We offer a generous and competitive benefits package designed to support your health, well-being, and future:

• 100% premium paid medical insurance
• Comprehensive dental and vision coverage
• 4% 401(k) employer contribution
• Up to 48 hours of paid sick leave
• 13 paid holidays annually
• Employee Assistance Program (EAP)
• Complimentary staff meals during shifts
• Long-term disability insurance

POSITION SUMMARY
The Event Host Supervisor elevates the guest experience by setting the tone for exceptional
hospitality and service across all events. This role leads, coaches, and supports the Event
Host Team to deliver thoughtful, detail-oriented, and memorable experiences for guests.

The Event Host Lead thrives in a fast-paced environment, demonstrates strong problem-
solving skills, and maintains a calm, professional presence at all times.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Model clear, respectful, and professional communication with guests, team members, and leadership.
• Ensure timely responses to guest needs and requests (within 5 minutes whenever possible).
• Maintain high standards of cleanliness, organization, and service across all event spaces.
• Support guest needs related to events, activities, room setups, and AV.
• Oversee organization and readiness of AV equipment.
• Lead daily Event Host huddles and support team alignment.
• Create and manage Event Host schedules.
• Prepare guest-facing materials including key packets, signage, and pre-scheduled guest communications.
• Track inventory and communicate ordering needs to appropriate team members.
• Coach team members through performance challenges and elevate concerns to leadership when needed.
• Performs successfully to Lone Rock’s standards in the Event Host position (serving, food running, bussing, and hosting).
• Maintain a calm, solutions-oriented presence during escalated guest situations.
• Ensure compliance with break and labor policies.
• Continuously identify opportunities to improve efficiency and enhance the guest experience.

QUALIFICATIONS
To perform this role successfully, an individual must be able to perform each essential duty
effectively. Reasonable accommodations may be made to enable individuals with
disabilities to perform essential functions.

LANGUAGE SKILLS
Ability to communicate clearly, professionally, and with warmth. Capable of listening
attentively and responding thoughtfully to both guests and team members.

MATHEMATICAL SKILLS
Basic arithmetic skills including addition, subtraction, multiplication, and division.

REASONING ABILITY
Strong problem-solving skills with the ability to navigate guest concerns, team dynamics,
and operational challenges. Demonstrates sound judgment and decision-making aligned
with both guest experience and business needs.

PHYSICAL DEMANDS
This role requires standing and walking for extended periods, as well as bending, lifting (up
to 50 pounds), and repetitive movements. Work may involve exposure to common
hospitality risks such as hot surfaces, liquids, and busy environments.

WORK ENVIRONMENT
Work is performed primarily indoors at a high-elevation mountain property. The role
requires flexibility to work weekends, holidays, and special events, and may involve shared
or fast-paced workspaces.

This job description is not exhaustive. All team members are expected to contribute to a
collaborative, guest-centered environment and step in where needed to support both guests
and colleagues.