Workstation Specialist - Hybrid - Bridgeville, PA - GSPA

Published: 6/14/2022

Technology

Job Title: Workstation Specialist
Location: Bridgeville, PA
Type: Contract
Work Arrangement: Hybrid | 80% Onsite / 20% Remote

Position Overview:

We are seeking a Workstation Specialist to provide Tier 2 IT support for workstations, laptops, Macs, peripherals, hardware, and software.

Responsibilities

Monitor incident queues, take ownership of issues, and assist customers.
Keep support tickets up to date and well documented.
Provide Tier 2 support for hardware and software.
Install, configure, and troubleshoot PC hardware, peripherals, and software.
Support workstations, laptops, Macs, printers, scanners, docking stations, and other peripherals.
Monitor device compliance and health, including SCCM client and update issues.
Troubleshoot application and operating system issues.
Use diagnostic software to identify and resolve technical issues.
Document issue resolutions and technical processes.
Monitor and report PC issues and escalate when necessary.
Work with SCCM, Active Directory, Security, and IT Service Desk teams.
Provide IT support within the assigned coverage area.

Required Qualifications

Experience providing workstation or Tier 2 IT support.
Knowledge of LAN/WAN and TCP/IP.
Experience with MS Windows, RDP, InTune, and SCCM.
Experience installing and configuring PC hardware, peripherals, and software.
Ability to use diagnostic software.
Experience supporting microcomputer systems and multifunction printers.
Ability to read and follow technical manuals, schematics, and documented processes.
Strong troubleshooting and documentation skills.
Strong communication and customer service skills.
High attention to detail and ability to work effectively in a fast-paced environment.