Service Desk Personnel - Onsite Nasville TN

Job Description

Job Description

Work Location: 312 Rosa Parks Avenue Nashville, TN 37243

Must be able to lift at least 50 pounds.

IT Call Center Experience preferred

- Able to handle call volume of up to 30 calls per day.

People/Customer Service skills required

Printer Administration and Troubleshooting
- Server Print Queue, and local Queues

Active Directory Management

- Able to navigate Different OUs
- Able to look up attributes
- Able to reset password and unlock accounts.

iOS Management, Support, and Deployment

- Setting up new phones/Ipads
- Resetting iTunes accounts
- Resetting network settings
- Backup/Restore device data

Video Conferencing

- Cisco WebEx
- MS Teams
- Cisco Presence video solutions

Network troubleshooting

- Internal vs external
- VPN
- LTE
- Wifi

Application Troubleshooting

- Account permission
- Compatibility settings
- Browser vs installed

Remote support

- MSRA
- RDP
- TEAMs
- Webex

Hardware Deployment

ServiceNow

- Ticket management
- Ticket assignment