Job Description
Job Description
About Voltu Motor
Voltu Motor exists to remove the barriers that have prevented widespread adoption of electric commercial vehicles. We believe electrification should not require compromises in capability, reliability, performance, or operational flexibility. Our mission is to deliver technology that allows businesses to transition to electric transportation without changing how they work.
For more than a decade, Voltu has focused on developing proprietary battery systems, electric motors, transmissions, charging technology, vehicle controls, power electronics, and software that work together as a complete electrification platform for commercial vehicles. This technology foundation has enabled the commercialization of the Voltu3TM, a heavy-duty electric work truck engineered for demanding real-world applications.
Our vision extends beyond building vehicles. We are developing the technologies that we believe will define the next generation of commercial transportation. Through innovation, intellectual property, and vertically integrated engineering, Voltu is creating a platform designed to accelerate fleet electrification and establish new industry standards for charging and performance.
Joining Voltu means becoming part of a team that is challenging conventional approaches to transportation and helping shape the future of commercial mobility. We are not simply building electric vehicles—we are building the technologies and standards that will drive the industry’s transformation for decades to come.
Position Summary
The Aftersales Technician is one of Voltu’s primary customer-facing representatives following vehicle delivery. This position safeguards customer confidence in the Voltu3 and in the company standing behind it.
The role combines customer support, field service, automotive repair and troubleshooting, service coordination, technical documentation, Engineering feedback, and issue ownership from initial report through final resolution. The Aftersales Technician works directly with customers, Engineering, Operations, and executive management to protect vehicle uptime, resolve field issues, maintain customer confidence, and ensure accurate field information reaches Engineering quickly.
This position is suited for an experienced automotive technician who can work independently in the field, establish confidence with customers, communicate carefully during critical service events, and represent Voltu professionally at customer facilities, depots, jobsites, and operating locations.
Key Responsibilities
Customer Support
· Serve as the primary technical point of contact for customers following vehicle delivery.
· Maintain direct communication regarding service activities, technical concerns, warranty matters, software updates, hardware improvements, and ongoing support.
· Provide timely, structured, solution-oriented communication and maintain issue ownership from first report through closure.
· Safeguard customer confidence through responsive support, clear next actions, and consistent follow-up.
Field Service Operations
· Perform vehicle inspections, automotive repairs, service work, troubleshooting, validation activities, and field support.
· Support customers directly at their facilities, depots, jobsites, and operating locations.
· Operate and support Voltu’s mobile field-service capability.
· Perform component replacements, service campaigns, software updates, hardware improvements, and approved corrective actions.
· Coordinate vehicle recovery activities when required.
· Assist with customer onboarding, vehicle commissioning, and fleet-support activities.
Engineering Feedback
· Document field observations, service events, customer feedback, warranty matters, repeated symptoms, actions taken, components involved, and current vehicle status.
· Provide Engineering with accurate and complete field information to support investigation, corrective action, and product improvement.
· Support field investigations, validation activities, and implementation of approved software and hardware updates.
· Maintain clear, complete, and current service records and technical documentation.
Operational Support
· Support component-rotation activities designed to return vehicles to operation while removed components are repaired or refurbished.
· Assist with service-parts management and field inventory coordination.
· Support development of service procedures, technical instructions, customer-support documentation, and service standards.
· Establish and consistently apply aftersales service standards as customer deployments increase.
Qualifications
Required
· Minimum 5 years of automotive, commercial-vehicle, fleet, heavy-equipment, or specialty-vehicle repair experience.
· Strong experience performing automotive repairs, service work, inspections, and technical troubleshooting.
· Strong mechanical and electrical aptitude.
· Ability to read, interpret, and work from wiring diagrams, electrical schematics, service manuals, and technical documentation.
· Excellent customer-facing communication and professional judgment.
· Ability to work independently and professionally at customer locations.
· Strong documentation and reporting discipline.
· Valid driver’s license with a clean driving record.
· Ability and willingness to travel regularly to customer locations.
Preferred
· Commercial-truck or fleet-service experience.
· Electric-vehicle or high-voltage-system experience.
· Experience supporting customers directly in field-service environments.
· Experience working closely with Engineering or product-development teams.
Key Characteristics
The ideal candidate is more than a technician. This role requires someone who safeguards customer confidence, delivers high-quality technical support, and protects Voltu’s reputation during customer deployment.
· Takes ownership of issues through closure.
· Communicates clearly, carefully, and professionally.
· Remains calm and credible during service escalations.
· Represents Voltu professionally in every customer interaction.
· Balances customer needs, technical facts, and company priorities.
· Documents field information accurately and completely.
· Maintains a consistent focus on vehicle uptime and customer support.
Compensation & Growth
Compensation: $25.00 - $30.00 per hour, depending on experience, qualifications, and demonstrated capability.