Job Description
Job Description
A civil engineering form is offering an exciting career opportunity for an IT Helpdesk Engineer to join their New York City team.
Responsibilities
- Conduct effective computer troubleshooting by employing diagnostic methods and relevant questioning
- Deploying new computers for both new hires and upgrades for existing staff
- Troubleshoot any/all end user issues, both hardware and software
- Software deployments & upgrades
- Light travel for remote office work and office moves
- Guide users step-by-step through the process of resolving their technical problems
- Work collaboratively with and support other members of the IT teams (network, systems, or security) to tackle more complex technical issues
- Utilize a service/help desk system to track, prioritize, and manage support requests efficiently
- Establish, document, and maintain system standards to ensure consistent performance
- Successfully complete assigned projects within the designated time frame, budget, and specifications
Requirements
- Bachelor's degree in Information Systems/Information Technology or equivalent experience
- 7+ years of business work experience in an IT Role
- Knowledge of pc troubleshooting for both hardware and Windows based machines
- Possession of Microsoft 365 certifications is highly preferred
- Knowledge of PC hardware, especially the components that can be upgraded or replaced, familiarity with office environments
- A understanding of networking protocols, various platforms, and hardware technologies
- Proficient in Microsoft Office suite and related technologies, with a strong capability to learn new software and systems
- Energetic and team-oriented attitude, coupled with a willingness provide support to end users and an aptitude for continuous learning
- Excellent attention to detail with the ability to meticulously document, adhere to, and enforce standards across all IT platforms
- Experience with service/help desk systems for managing, troubleshooting, and resolving end-user support requests
Benefits
Starting annual salary $85,000 commensurate with experience.
We offer a professional work environment, competitive salary range, benefits package and 401(k).
EOE M/F/DISABILITY/VETS
\nCompany Description
Civil Engineering firm in New York City.
Company Description
Civil Engineering firm in New York City.