IT Support Analyst

Job Description

We need someone who can work 5 days onsite in Grand Rapids MI. Please do not apply if you are not local.

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This is a 12 month contract role and it can be extended yearly.

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Summary

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This candidate will be part of a team responsible for providing onsite IT support services at client locations. Full-time technician with strong customer service skills, good tier II end user device support experience and a general knowledge of network/server platforms.

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Primary Duties and Responsibilities

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• Installing and configuring Dell Hardware & peripherals.

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• Image, upgrade pc/MacBook hardware.

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• Install programs/software with executables and SCCM software center.

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• Coordinate directly with end-user in setup of new device, shipping and return of old pc.

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• Respond to post deployment application and hardware issues related to refresh.

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• Experience with end-user virtual private network configuration (Pulse, AoVPN).

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• Provide IT/AV conference support for onsite/offsite executive presentations, events, and meetings including wireless networking, telephony, projectors, speakers, clickers, and closed-network printer setups.

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• Assist in employee On-boarding process, including equipment procurement & imaging.

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• Utilize ticketing system to document service request and incidents.

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• MS Office 365 support knowledge, including Outlook Calendar and MS Teams support.

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• Printer management including standard break/fix of hardware, software, and networking issues.

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• Interact with IT functional groups and establish relationships cross-functionally to drive escalations to closure.

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Qualifications

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• One or more years of experience in computer operations, or desktop support areas doing similar work as duties outlined above.

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• CompTIA A+ Certification, MCSE, or other IT Certifications.

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• Working knowledge of and experience with Windows10, Office365, Teams and SCCM.

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• Experience with Inventory / Asset Tracking software.

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• Ability to follow written IT policies and procedures.

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• Strong communication and interpersonal skills.

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• Strong organizational skills and a strong attention to detail.

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