Job Description
Job DescriptionWe are looking for a Desktop Support Analyst to provide hands-on technical support for end users in New York, New York. This Long-term Contract position is ideal for someone who enjoys resolving device, access, and hardware issues while delivering dependable day-to-day support across a fast-paced environment. The role focuses on maintaining desktop performance, supporting Apple-based technology, and helping employees stay productive through responsive service and sound troubleshooting.
Responsibilities:
• Deliver front-line technical assistance for desktop, laptop, mobile, and peripheral issues, ensuring timely resolution for end users.
• Support Apple devices and Apple iOS platforms by diagnosing problems, configuring settings, and maintaining reliable performance.
• Administer device management tasks through Jamf Pro, including provisioning, policy updates, and routine support activities.
• Troubleshoot hardware failures and coordinate repair or replacement of workstations and related equipment as needed.
• Assist users with identity and access issues by supporting authentication tools such as Okta.
• Provide support for desktop environments that interact with technologies such as Cisco, Citrix, Android, and computer hardware platforms.
• Set up, image, deploy, and maintain end-user devices to meet operational and security standards.
• Document incidents, solutions, and recurring technical issues to improve service efficiency and knowledge sharing.• 3+ years of experience in desktop support, help desk, or end-user technical support roles.
• Hands-on experience supporting Apple devices and Apple iOS in a business environment.
• Working knowledge of Jamf Pro for device administration and endpoint support.
• Experience with Okta or similar identity and access management platforms.
• Strong hardware troubleshooting skills across desktops, laptops, and related peripherals.
• Familiarity with desktop technologies such as Cisco, Citrix, Android, and general computer hardware.
• Ability to diagnose technical issues methodically and communicate solutions clearly to users.