Job Description
Job Description
Role Type: Full-Time
Schedule: Monday – Friday
Hourly Wage: $15.00 – $18.00 (based on experience)
Parking: Free on-site parking
Dress Code: Casual
1.1 ABOUT THE ROLE
- Auditmacs is seeking an ITAM Technical Support Specialist to join our IT Asset Management team at our centrally located Jacksonville facility.
- This is an excellent opportunity for individuals looking to begin or grow their career in IT support and asset lifecycle management.
- You'll gain hands-on experience with enterprise-level hardware and software deployments, device lifecycle workflows, and cross-functional coordination in a fast-paced, professional environment.
1.2 KEY RESPONSIBILITIES
- Provide Level 1 & 2 technical support for end-user hardware including laptops, tablets, smartphones, and peripheral devices
- Configure and stage devices according to standardized deployment procedures
- Coordinate device replacement, repair, and warranty processing
- Monitor and manage open service tickets to meet internal/external SLAs
- Manage wireless/mobile devices across carrier portals (e.g., Verizon, AT&T, T-Mobile)
- Perform shipping and receiving tasks for incoming and outgoing IT assets
- Maintain inventory accuracy and control using asset tracking tools
- Support physical inventory audits and general ITAM warehouse upkeep
- Collaborate with other departments to ensure smooth deployment operations
1.3 PREFERRED EXPERIENCE
- Working knowledge of mobile device platforms (iOS, Android, Windows)
- Familiarity with major OEM hardware (HP, Dell, Lenovo, Apple, etc.)
- Exposure to IT service management (ITSM) tools or ticketing systems
- Prior experience with inventory management or asset tracking systems is a plus
1.4 WORK ENVIRONMENT
- Combination of desk work and hands-on physical activity
- Office and light warehouse environment
- Must be able to lift and move up to 50 lbs.
1.5 REQUIREMENTS
- Clear verbal and written communication skills
- Strong attention to detail and organizational skills
- Must pass background check and drug screening
- Ability to follow procedures and work independently as needed
- Acceptable vision and hearing (with or without correction)
1.6 BENEFITS
- Medical, Dental, and Vision Insurance
- Flexible Spending Accounts (FSAs)
- Life Insurance (employee coverage)
- Short-Term and Long-Term Disability (STD/LTD)
- 401(k) Retirement Plan (eligibility after 6 months)
- Tuition Reimbursement Program
Company DescriptionAuditmacs provides comprehensive technology lifecycle management solutions, including Expense and Asset Management, to help enterprise clients better utilize IT, Cloud, Telecom, Mobility and IoT technologies to solve business problems. Leveraging our proprietary software and advanced automation tools, our team of experts provide personalized care, dedicated to fully optimizing our client’s environments and producing unique visibility, tools and analytics to make informed financial and technological decisions.
Company Description
Auditmacs provides comprehensive technology lifecycle management solutions, including Expense and Asset Management, to help enterprise clients better utilize IT, Cloud, Telecom, Mobility and IoT technologies to solve business problems. Leveraging our proprietary software and advanced automation tools, our team of experts provide personalized care, dedicated to fully optimizing our client’s environments and producing unique visibility, tools and analytics to make informed financial and technological decisions.