ServiceNow Software Engineer III(onsite, only W2)

Job Description

Role: ServiceNow Software Engineer III

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Location: Cincinnati, OH

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Duration: 12 months

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Pay Rate: $55-60/hour on W2, client will not consider C2C

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Work Type: Onsite

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Required Qualifications

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Experience

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• 5+ years of ServiceNow platform experience.

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• 3+ years of hands-on ServiceNow CSM implementation experience.

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• Experience implementing customer service portals.

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• Experience configuring email-to-case processes.

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• Experience integrating CRM and customer data sources with ServiceNow.

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• Experience supporting large customer service or operations teams.

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Must Have - Certifications:

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• ServiceNow CIS – ITSM

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• ServiceNow CAD

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• ServiceNow CIS – CSM

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Technical Skills

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Strong experience with:

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• ServiceNow CSM

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• Service Portal

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• Customer Service Workspace

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• Flow Designer

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• Integration Hub

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• REST APIs

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• Business Rules

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• Script Includes

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• Client Scripts

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• UI Policies

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• SLA Management

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• Knowledge Management

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• Case Management

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• Email Inbound Actions

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• Notification Framework

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Integration Skills

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Experience integrating with:

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• Fiserv

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• SAP

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• Custom CRM platforms

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• Data warehouses (Snowflake preferred)

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Please send resume ASAP.