Job Description
Title: Systems Engineer III \n
Description: Title: Corporate Safety and Physical Security Systems Support Engineer Support and maintain CSPS Systems. • Experience with multiple ACS and VMS systems is required. • Certified in Milestone and S2 is desired but not required. • Optimizing efficiencies within the systems. • Diagnosing & troubleshooting any logical issues within the ACS and VMS. • If system issues cannot be resolved in house, a service ticket will be opened with a vendor. Service Calls • Communicate with facilities, engineering, and security officers to identify faulty doors and cameras. • Initiate service tickets with security vendors for all TRP office locations. • Coordinate service visit with vendor and on-site POC. • Support technicians when they are onsite from and S2 and Milestone perspective. • Follow up with vendor to coordinate required parts and return visits. Provide technical support for Allied Universal officers • Focus of support will be for the GSOC and Badging Offices. • Assist with CCTV viewing stations in the OM and COS GSOC. • Daily support of S2 for badging and GSOC teams. • Support OM and COS Guard House equipment. • Any physical security equipment that is not supported directly by TRP IT will be supported by this role. Work Orders • Initiate small projects such as single door or camera adds with security vendors. • Coordinate install with security vendor, facilities, and relevant TRP IT teams. TRP IT Tracking • Maintain and update TRP IT equipment trackers as new security equipment is installed, and old equipment is replaced.