Job Description
Job Description
Weekdays, 1st Shift with on-call rotation!
Job Summary
Provides technology support countywide.
Essential Job Functions
- Adheres to all applicable state and federal regulations; ensures compliance with the organization’s policies and procedures, code of conduct, and all applicable regulatory requirements.
- Provides help desk support for technology issues, via telephone, for software, hardware and telephone questions from staff countywide. Travels to Brien facilities, as needed, to resolve technology issues.
- Sets up and maintains system users in various programs including operating environment and phone system.
- Coordinates and grants users access to the virtual gateway.
- Manages Agency cell phones including tracking, and user support.
- Sets up Agency laptops and other devices, including providing user login instructions.
- Maintains Agency phone and email directories.
- Troubleshoots computer and software problems and works with IT Team and consultants on issue resolution.
- Tracks helpdesk calls and assists in development of effective tracking systems.
- Tracks Agency equipment.
- Documents internal procedures.
- Participates in rotation of monthly on-call support.
- Maintains report runs schedules, as needed.
- Maintains neat and orderly work and equipment storage areas.
- Attends all required Agency meetings.
- Designs user reports for various software applications.
- Coordinates Agency moves.
Other Duties:
- Performs additional duties, as directed by management.
- Supports and maintains the principles and policies of the Agency.
- Represents the Agency in a professional manner in all community contacts.
- Demonstrates commitment to the Agency’s mission and community mental health principles.
Qualifications, Experience, and Education:
- High School Diploma or equivalency.
- Associates Degree or higher in a technology-related field preferred or 2 years of technology-related experience.
- A minimum of 1 year of customer service experience in a Help Desk setting or other customer-service oriented profession.
- Prior experience working in a help desk environment strongly preferred.
- Prior hands-on business experience with a variety of computer hardware and software applications.
- Valid driver’s license and use of personally insured vehicle for agency business.
- Ability to maintain strict confidentiality with client and organizational records
- Ability to flexibly respond to program scheduling needs.