Clinical Applications Support Analyst {178293}

Job Description

Job Description

Job Title: Clinical Applications Support Analyst
Location: Louisville, KY
Schedule: Monday–Friday, 8:00 AM–5:00 PM; hybrid schedule after initial training
Pay Rate: $48.45/hr

Job Overview

We are seeking an experienced Clinical Applications Support Analyst to provide technical support, troubleshooting, configuration, and implementation assistance for clinical application systems. The ideal candidate will have hands-on experience supporting clinical applications or Electronic Medical Record (EMR) systems, resolving system issues, provisioning user accounts, and assisting with application configuration.

Experience supporting rehabilitation-related applications or working within a rehabilitation healthcare environment is preferred.

Key Responsibilities

• Provide technical support and problem resolution for clinical applications and EMR systems.
• Assist with user account provisioning and basic system configuration.
• Support the implementation, upgrade, and ongoing maintenance of complex application systems.
• Participate in application testing to ensure systems are fully tested before production implementation.
• Troubleshoot application issues and help identify appropriate solutions.
• Document complex processes, procedures, and current and future system environments.
• Train and educate end users on system functionality and capabilities.
• Assist with system analysis, design, specification development, and documentation.
• Provide guidance, mentoring, and training related to application support and implementation methodologies.
• Collaborate with team members to support application performance and successful system implementations.

Required Qualifications

• Previous experience supporting IT applications.
• Hands-on experience supporting clinical applications and/or EMR systems.
• Experience troubleshooting application issues and providing problem resolution.
• Experience with user account provisioning.
• Experience performing basic application or system configuration.
• Ability to document technical processes and procedures.
• Strong communication and customer service skills.
• Ability to train and support end users.

Preferred Qualifications

• Experience supporting rehabilitation-related business applications.
• Previous experience working with rehabilitation organizations or healthcare environments.
• Experience supporting application implementations, upgrades, and testing.
• Experience with system analysis, design, and specification development.

Schedule & Work Arrangement

• Monday–Friday, 8:00 AM–5:00 PM.
• First two weeks: Onsite at the Support Center in Louisville for orientation and training.
• After the initial two weeks: Hybrid schedule requiring at least three days per week onsite and up to two remote days.
• Candidates may choose which two days they work remotely.