Job Description
Job Description
AXG is partnered with a leading energy infrastructure company is seeking an IT Support Specialist to join its team. This individual will play a key role in supporting both corporate and operational systems, ensuring minimal disruption to business-critical environments.
This is a hands-on position suited for someone who thrives in a fast-paced setting and is comfortable owning issues from initial troubleshooting through resolution.
**This role is on-site based**
Key Responsibilities:
- Provide day-to-day support for desktops, laptops, applications, and peripheral devices across the organization
- Troubleshoot and resolve technical issues impacting end users and business systems
- Support both corporate and operational environments, including systems tied to critical infrastructure
- Configure, deploy, and maintain computer systems and related equipment
- Perform system updates, patches, and upgrades in line with internal procedures
- Utilize ticketing systems (e.g., JIRA, ServiceNow) to track, prioritize, and resolve support requests
- Assist in identifying and troubleshooting issues impacting network connectivity and system performance
- Follow established change control processes and support ongoing system improvements
- Participate in after-hours support rotation as needed
Qualifications:
- 2+ years of experience in IT support, desktop support, or technical support roles
- Strong troubleshooting skills across hardware, software, and end-user environments
- Experience supporting production or business-critical systems preferred
- Familiarity with Windows environments, Active Directory, and Microsoft 365
- Experience with ticketing systems such as JIRA, ServiceNow, or similar
- Ability to configure, deploy, and support end-user devices and peripherals
- Strong communication skills and ability to work i