Job Description
Job Description
Position Overview
We are seeking a highly organized and detail-oriented Data Center Parts Distribution Technician to manage critical infrastructure inventory and parts fulfillment workflows. Working directly under the Data Center Technical Program Lead, you will play a vital role in supporting a dedicated enterprise customer within their data center facility. You will be responsible for executing parts fulfillment requests, managing day-to-day inventory lifecycles, and conducting strict inventory audits to ensure zero downtime. This role relies heavily on processing inbound service tickets, requiring a swift, accurate, and disciplined approach to logistics inside a live production environment.
Key Responsibilities
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Execute the end-to-end parts distribution process, preparing and delivering hardware components to meet customer technical requirements.
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Monitor, track, and update incoming technical requests via ServiceNow that have been approved by the Site Lead, adhering strictly to established SLAs.
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Conduct routine, thorough physical inventory audits and cycle counts to maintain 100% accuracy of critical data center assets.
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Work hand-in-hand with the Data Center Technical Program Lead to report stock levels, flag low-buffer exceptions, and escalating deployment constraints.
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Receive, unbox, inspect, and safely store incoming infrastructure gear while documenting serial numbers and tracking assets accurately in the system.
Required Qualifications
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Bachelor's degree in Supply Chain Management, Information Technology, Business Administration, or a related field, OR a minimum of 3 years of equivalent professional experience in logistics, inventory control, or technical operations.
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Proven, hands-on experience handling inventory management systems, parts fulfillment workflows, and structured warehouse or data center logistics.
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Prior experience working with ServiceNow (or a similar enterprise ITSM ticketing system) to receive, document, and close out operational workflows.
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Demonstrated success executing precise inventory audits, serialized asset tracking, and cycle-counting protocols.
Preferred Qualifications
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Foundational knowledge of data center hardware components (e.g., hot-swappable drives, RAM sticks, power supplies, SFPs, and network cabling).
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Foundational certifications such as CompTIA A+, ITIL Foundation, or Certified Logistics Associate (CLA).
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Experience operating inventory handling equipment or a solid understanding of ESD (Electrostatic Discharge) safety practices for handling sensitive components.
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Strong communication skills with an ability to coordinate effectively between the Site Lead and the on-site customer engineering teams.
Benefits & Perks
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Health/Dental/Vision and Life Insurance
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401(k) matching
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Paid Time Off
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Parental Leave
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.