IT Service Desk ( Leesburg, Chantilly, Herndon, Ashburn) -LOCALS ONLY

Job Description

Job Description

Those authorized to work without sponsorship are encouraged to apply please.

NO THIRD PARTIES PLEASE

*****BEST BILL RATE *******

THIS IS A DIRECT BANKING CLIENT REQUIREMENT !

Those authorized to work without sponsorship are encouraged to apply please.

Reach Shaily Sharma -- || 908-487-4334

shaily(at)zilliontechnologies(dot)com

IT Service Desk Coordinator / IT Service Desk Specialist - 24/7 IT Support

Location - Remote and Onsite - Hybrid role - 12 days Onsite - Winchester, VA

Location : long term ongoing with no end date

Job Description:

Location: Hybrid/ Winchester

Shift: Hybrid, all times in EST.

Looking to fill 1 position, however below are the shift options available:

1430 - 2300 ET (M-F)

1500 - 2330 ET (M-F)

1530 - 0000 ET (M-F)

Hybrid. Require 12 days a month on campus

• Training will be for two weeks on campus in from 0800-1630 EST

The Service Desk is a fast-paced environment that operates 24/7 to support our enterprise. Our Service is responsible for acting as the first point of contact for Enterprise Technology Services (ETS), where we strive to resolve customer incidents, answer questions, and assist with submitting Service Catalog Requests wherever necessary. Our vision is to provide customers with a service-oriented, single point of contact within ETS for issue resolution and request fulfillment. Our mission is to extend superior member-centric service commitment to employees by addressing IT issues, striving for first-contact resolution whenever possible, timely escalation, and management of incidents and service requests to enable employees to serve members around the globe.

We seek innovative individuals who can react to a fast-paced environment to leverage and stretch certain skill sets to help us reach a common goal. We are looking for someone who can pivot when needed, multitask, and work in various systems/applications to help promote customer satisfaction.

Responsibilities

• Respond to inbound calls daily to provide technical support/troubleshooting

• Provide support via web queues, outbound interactions, and emails

• Leverage resources to resolve technical issues timely

• Use PC applications (e.g., word processing, spreadsheet, database, etc.) to document, maintain and report functions/activities

• Escalate requests outside of your scope when necessary

• Attend weekly staff/mentor meetings

• Remain cognizant of adherence to help promote business unit success

• Adhere to ETS Navy Federal practices, policies, and procedures

• Perform other related duties as assigned or appropriate

Qualifications

• Knowledge and understanding of the information technology field

• Basic skill troubleshooting and resolving technical problems

• Exposure to enterprise systems and IT terminology

• Exposure to solving routine or standard administrative, operational, or system problems and issues

• Effective verbal and written communication skills

• Ability to leverage finesse/soft skills when interacting with end users

• Basic organizational, planning, and time management skills

• Ability to handle multiple tasks simultaneously with a high degree of accuracy

• Ability to work independently and in a team environment

• Desired - 3+ years of Tier 1 support and capabilities or similar

• Desired – Call Center or front-line customer support experience

• Desired - Knowledge of operations, policies, and procedures

• Desired - Knowledge of ITIL (Information Technology Infrastructure Library)

• Desired - Previous customer service in a fast-paced environment

• Desired - Familiar with ticketing software (ServiceNow) would be a plus

shaily(at)zilliontechnologies(dot)com // 9084874334

Thanks,

Shaily Sharma

Zillion Technologies Inc.

Asst. Director - Talent Acquisition

9084874334

Email: shaily(at)zilliontechnologies(dot)com // 9084874334

Company DescriptionZillion Technologies is a global leader in business consulting and technology solutions that combine onsite and offsite engineers/resources with the cost, scale and quality advantages of offshore operations.

Our expertise spans industries from providing healthcare information systems to developing E-Remit software. Zillion is capable of providing consultation for clients worldwide and acquiring software licenses for Microsoft, Dell and Oracle products which are our strategic partners. Zillion provides prompt, hassle-free services across countries, continents and time zones, where quality is not an addendum but the very foundation of our solutions.

Zillion delivers expertise which is changing the way the people live, the way the people work and the way the world participates in commerce.

Company Description

Zillion Technologies is a global leader in business consulting and technology solutions that combine onsite and offsite engineers/resources with the cost, scale and quality advantages of offshore operations. \r\n\r\nOur expertise spans industries from providing healthcare information systems to developing E-Remit software. Zillion is capable of providing consultation for clients worldwide and acquiring software licenses for Microsoft, Dell and Oracle products which are our strategic partners. Zillion provides prompt, hassle-free services across countries, continents and time zones, where quality is not an addendum but the very foundation of our solutions. \r\n\r\nZillion delivers expertise which is changing the way the people live, the way the people work and the way the world participates in commerce.