Job Description
Location: Washington, DC / Maryland / Virginia (DMV)
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Work Arrangement: Hybrid
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Duration: Long-Term Contract
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Industry: Healthcare Insurance
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Experience: 5+ Years
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Job Overview
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We are looking for an experienced ServiceNow Developer to join our client's team in the Healthcare Insurance industry. This is a long-term contract opportunity for a hands-on developer with strong experience in ServiceNow Customer Service Management (CSM).
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The selected candidate will play a key role in enhancing and supporting customer service products built on the ServiceNow platform. You will work closely with business stakeholders, product owners, and technical teams to design, develop, implement, and maintain scalable solutions while driving continuous platform improvements.
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Key Responsibilities
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- Lead ServiceNow development and enhancements, specifically within the Customer Service Management (CSM) module.
- Design, develop, configure, and customize ServiceNow applications based on business requirements.
- Work with UI Builder, UI Actions, Business Rules, Playbooks, and Flow Designer to build and enhance platform capabilities.
- Develop and maintain workflows, automated processes, dashboards, and templates within ServiceNow.
- Collaborate with business stakeholders and product owners to gather requirements and translate them into technical solutions.
- Lead stakeholder discussions and product meetings to define system requirements and solution approaches.
- Perform complex technical analysis, application design, coding, debugging, and troubleshooting.
- Develop and execute automated unit and integration testing to ensure solution quality.
- Support ongoing platform maintenance, production issues, and continuous service improvement initiatives.
- Manage application modifications and maintain technical documentation and operational procedures.
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Required Skills & Qualifications
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- ServiceNow Developer Certification is mandatory (any developer certification is acceptable).
- 5+ years of hands-on ServiceNow development experience.
- Strong experience with ServiceNow Customer Service Management (CSM).
- Experience working with the Zurich release/version of ServiceNow.
- Hands-on experience with:
- UI Builder
- Business Rules
- UI Actions
- Playbooks
- Flow Designer
- ServiceNow templates and dashboards
- Strong JavaScript development and scripting skills.
- Experience customizing and configuring ServiceNow modules to meet business requirements.
- Understanding of ServiceNow integration technologies and protocols, including:
- ServiceNow APIs and Web Services
- REST APIs
- SSO and SAML
- SSL
- LDAP
- JDBC / ODBC
- SCP / FTPS
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Additional Information
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- This is a long-term contract opportunity.
- Hybrid work arrangement.
- Candidates must currently reside in the Washington DC, Maryland, or Virginia (DMV) area.
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