Job Description
Job Description
This position requires professional experience working with both Mac and Windows devices.
6 month+ long contract
We are seeking a dedicated and skilled IT Technician to join our team. In this role, you will be responsible for providing technical support and ensuring the smooth operation of our client’s IT infrastructure. You will handle troubleshooting, hardware and software installations, and system maintenance across both MAC and PC environments. Your expertise will ensure employees have the tools and resources they need to work efficiently, while maintaining the security and reliability of IT systems.
This is a fully onsite role, Monday through Friday.
Unisys Responsibilities
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Provide deskside support for both macOS and Windows systems.
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Handle ServiceNow tickets and ensure timely resolution of technical issues.
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Perform hardware support for desktops and laptops: RAM upgrades, keyboard replacements, SSD installations, etc.
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Troubleshoot and resolve issues on macOS (Ventura, Monterey, Sonoma) and Windows 11 platforms.
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Set up workstations with computers and necessary peripherals.
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Install and configure software and system functions according to specifications.
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Support PC lifecycle upgrades and equipment refreshes.
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Provide support for Microsoft Teams Room equipment (audio/video).
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Maintain and update technical documentation regularly.
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Oversee equipment disposal and asset management processes.
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Collaborate with team members to ensure consistent and high-quality IT support.
Requirements & Skills
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Proven experience as an IT Technician or in a similar technical support role.
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Strong hands-on experience with macOS and Windows 11 environments.
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Excellent diagnostic and problem-solving skills.
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Strong oral and written communication skills.
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Organizational and time management abilities.
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In-depth knowledge of Microsoft Office 365 and network security protocols.
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Experience with internet and network troubleshooting.
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Familiarity with Tech Bar or walk-up support environments is a plus.
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CompTIA A+ certification preferred.
Customer Service & Communication Skills
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Strong interpersonal skills with the ability to communicate technical information clearly to non-technical users.
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Demonstrated ability to remain calm and professional under pressure.
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Proven track record of delivering exceptional customer service in a fast-paced environment.
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Ability to manage multiple support requests while maintaining a positive and helpful attitude.
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Commitment to providing a user-first experience, ensuring end users feel supported and valued.
Company DescriptionF2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at F2onsite.com.
WHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.
Company Description
F2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at F2onsite.com.\r\n\r\nWHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.